Grow with us! We are looking for leaders! Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of an Assistant or General Manager! You will get an amazing opportunity to oversee and operate a Planet Fitness facility, develop team members, and provide world class customer service!
We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, Virginia, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!
What are you waiting for? APPLY TODAY!
Essential Duties and Responsibilities- Provide an exceptional customer service experience.
Recruit, hire, and train an entire team of high performers.
Oversee, manage, and develop your Assistant Manager and team members.
Create and manage team schedules.
Ensure entire team is providing a world class member experience at all times.
Resolve member, staff, and club issues, concerns, and challenges, as they arise.
Lead your team in Front Desk-related activities including but not limited to:
Check members into the system.
Take prospective members on tours then assist them with the new account sign-up process.
Facilitate needed updates to members’ accounts.
Contribute to and oversee detailed cleaning in all areas of the facility.
Complete Supply Orders, within club needs and budget parameters.
Track club statistics and reports (weekly, monthly, and annually).
Provide support to the entire team.
Qualifications/Requirements
Superior customer service skills, preferably in the fitness industry.
Experience working as a Member Service Representative at Planet Fitness.
Solid supervisory, diplomacy and listening skills.
Basic computer proficiency (Microsoft Suite).
Hard working, enthusiastic and energetic!
Strong problem resolution skills.
Current CPR Certification required.
High school diploma/GED equivalent required.
Must be 18 year of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.