Are you a talented individual who is passionate about your career? Do you thrive being challenged in dynamic, fun, and fast paced environments? Then You Belong® at Planet Fitness! Consistently ranked as one of Inc. Magazine’s 5000 fastest growing companies, Planet Fitness is an exciting growth company taking the fitness industry by storm. Founded in 1992, we’ve revolutionized the industry with our combination of raving fans service, clean gyms, affordable prices, great value, and non-intimidating Judgement Free Zone®.

Leaders at Planet Fitness lead through actions, always acting based on a character ethic approach, constantly focusing on the quality of your daily interactions. Operators are the catalyst for producing exceptional experiences for the members by building a strong team that believes and understands the Judgement Free Zone®. As a leader, you and your team will be empowered to carry out all club operations while constantly aligning the daily objectives with the company’s mission, values, and four gears of “raving fans service.”

With more than 2,000 clubs nationwide and over 5.5 million members, we’re aggressively expanding and looking for talented individuals like you to help us conquer Gymtimidation® everywhere.. If you want to work at a company that offers a great culture, then Planet Fitness is where You Belong®.

Job Description

Summary of Leadership/Management Skills

-Confident decision making in a dynamic environment

-Action oriented leadership

-Ability to prioritize the important objectives and be able to delegate effectively

-Display a calm, friendly, and professional attitude when conducting business at all times

-Communicates effectively with the team, members, and upper management to ensure all questions, and unusual events are handled promptly and efficiently

-Seeks to actively protect and deliver the Judgement Free Zone® throughout all customer interactions

-Acts with Integrity in all engagements and holds oneself accountable to excellence

-Ensures safety is of the utmost importance for members, staff, and all other guests

-Demonstrates an ownership perspective that permeates the level of commitment, concern, and care for the business

Summary of Staffing and Development Skills

-Building and maintaining a healthy, positive culture that promotes raving fans service

-Recruits after individuals who naturally possess the intangible characteristics of a brand ambassador

-Identify “A” level team members and provide a proper platform for future growth

-Interviewing, hiring, training, scheduling, disciplining, and discharging of team members

-Displays an eagerness to lead and develop team members through “action” oriented behavior training

-Values other’s questions and concerns with respect and authenticity

-Empowers team members to become stewards of their roles and duties

-Creates an environment that engages team members in learning

Summary of Customer Retention Skills

-Create Raving Fans as a Brand Ambassador of the business

-Implement four gears of raving fans service (JFZ – Intentional – Club Ready – Efficiency)

-Ensure all members are cared for and mitigate member dissatisfaction

-Critical thinking and diagnosing member issues with thoroughness and urgency

-Ability to evaluate difficult circumstances from a member’s perspective

-Intentionally engaging members to build culture and identify the overall customer service experience

Summary of Cleanliness Awareness

-Constantly evaluates the facility condition to ensure a “club ready” experience is delivered to all members

-Demonstrates leadership through action by inspecting and cleaning one’s own equipment

-Thoroughly inspects the team’s equipment daily to ensure standards are being met and upheld

-Effectively delegates cleaning responsibilities while prioritizing daily, weekly, and monthly objectives

-Shows a willingness to act regardless of the situation at hand

Summary of Facility Awareness

-Ability to demonstrate an ownership’s perspective in regards to all facility and maintenance issues

-Employs risk management strategies to ensure safety for guests

-Evaluates and prioritizes facility issues to ensure they are rectified in a timely manner

Physical Requirements

-Ability to communicate effectively with staff and members by means of the spoken word.

-Frequent computer and POS register usage and fitness equipment programming and operation.

-Active movement throughout entirety of shift.

-Occasional pushing, pulling, and/or carrying up to 60lbs.

-Must have mobility to perform the physical requirements in a safe manner.

-Exposure to cleaning chemicals and other materials and equipment

We are looking for individuals who share the values and vision of our organization and believe in making a positive difference in others lives. If you enjoy a challenge, are intrinsically inspired, want to experience growth personally and professionally, Planet Fitness is the place for you. Potential applicants must have a strong customer service background, leadership experience and skills, be enthusiastic and motivated, able to multitask and work well within a team environment. We are looking for individuals who are dependable, take pride in their work, take initiative and want to produce success by going above and beyond for our members.

Qualifications

Summary of Experience Preferred

-Customer service experience (2 year)

-Previous leadership roles or experiences

-Associates Degree or higher

-18 years of age or older

Additional Information

Assistant Manager in Training

Once hired, you may be entered into an intensive 4 week training program with the goal of developing into an Assistant Manager. You will be in training until you have fulfilled the requirements and standards set forth. Due to the rapid growth Planet Fitness is experiencing here in the Daly City location, there will be future opportunities to grow and move into a manager level position.

Assistant Manager In Training Hourly Rate $15/hour

Assistant Manager Schedule Mon - Thur: 12 pm-8 pm Monday-Friday and one Saturday per month 12-8 pm

Assistant Manager Compensation Increases and Bonuses

Requirements to be considered

Cover letter, resume and one professional references with the position of interest. Only applicants who follow the above instructions will be considered for review.