REGIONAL MANAGER
Central, PA
Are you looking for a fun and rewarding place to work? National Fitness Partners is the owner of over 75 Planet Fitness clubs in Philadelphia, Central PA and the Carolinas. Our culture is unique! We are servant leaders and our mission is to "Unite to provide a judgement free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." This not only applies to our members but also our employees! Career development is important to us and we will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.
Competitive pay and benefits package offered to include health/dental/vision coverage, a 401(k) with company match, and a bank of PTO time that is available within the first 90 days of employment. Free black card gym membership.
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience, aiding in business operations.
Job Summary:
The Regional Manager is responsible for ensuring that each club in their region is set up for success to achieve the company financial, operational, and cultural goals. They have the responsibility of developing & maintaining operational best practices, policies and procedures and ensuring that club management is trained and developed to effectively manage and lead their clubs. The Regional Manager represents and upholds the National Fitness Partners Mission and Core Values.
Essential Job Functions:
Uphold and maintain PFHQ & NFP club level brand standards and operational standards.
Complete club BERs on time; hold clubs accountable to NFP/PF standards.
Drive performance management within region ensuring processes are upheld and timelines are met.
Support and help drive employee engagement within the clubs.
Resolve all member complaints/surveys in a timely manner.
Reduce staff turnover within the region.
Work with club management to reduce time to fill for open positions.
Ensure all club locations are running the proper club schedules and that payroll hours are held within budget.
Keep staff updated with NFP and PF policies and procedures and internal NFP company communications.
Review club payrolls for accuracy; ensure they are submitted by payroll department deadlines.
Conduct weekly operations meeting with club management.
Train club staff as needed on club operations and HR processes and procedures.
Partner with Human Resources Manager on employee relations issues.
Partner with marketing to provide support with club promotions.
Additional responsibilities may be required.
Job Requirements:
Superior customer service skills, preferably in the fitness industry.
High school education.
Bachelor’s degree in job related field preferred.
Experience working as a manager within Planet Fitness and/or the fitness industry.
Exceptional leadership, diplomacy and listening skills.
Strong computer proficiency (Microsoft Site).
Valid driver’s license; ability to travel to and work from clubs within region
Physical Demands:
Ability to lift up to 80 lbs.
Walking and standing for prolonged periods of time.
Crouching, bending, using hands to pinch and grasp.