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FT Customer Service Team Member

Planet Fitness - Central PA Group

FT Customer Service Team Member

Bensalem, PA
Full Time
Paid
  • Responsibilities

    Are you looking for a fun and rewarding place to work? National Fitness Partners is the owner of over 75 Planet Fitness clubs in Philadelphia, Central PA and the Carolinas. Our culture is unique! We are servant leaders and our mission is to "Unite to provide a judgement free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." This not only applies to our members but also our employees! Career development is important to us and we will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.

    Competitive pay and benefits package offered to include health/dental/vision coverage, a 401(k) with company match, and a bank of PTO time that is available within the first 90 days of employment. Free black card gym membership.

    Job Summary:

    Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience.

    Essential Job Functions:

    Answer phones in a friendly manner using information script

    Greet members, sign up and tour new members, log amenities and communicate updates and events to members and guests

    Respond to member questions and concerns in a timely and professional manner

    Process beverage or merchandise purchases through the point of sale system

    Promote our unique fitness instruction classes (PE@PF) to our active members and our new members

    Assist in emergency medical situations

    Enforce club policies and procedures with members

    Track club KPIs to include guest counts, cancels, info calls

    Uphold integrity and security of member documents and sensitive information

    Keep the front desk area and lobby clean and orderly

    Provide cleaning support throughout the facility as required by management

    Additional responsibilities may be required

    Job Requirements:

    Customer service experience is required

    High school diploma/GED equivalent required

    Must be 18 years of age or older

    Basic computer proficiency

    Ability to interact in a positive and professional manner with members and co-workers

    Represent NFP Mission and Core Values

    Physical Demands:

    Frequent lifting, carrying, pushing, and pulling

    Must be able to lift up to 75 lbs.

    Will occasionally encounter toxic chemicals during shift

    Frequent climbing, balancing, kneeling and crouching during shift

    Continual reaching with hands/fingers/arms during shift

    Starting pay: $10Morning Availability from 4:30am-12:30noon.