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Assistant Manager

Planet Fitness - Central PA Group

Assistant Manager

Harrisburg, PA
Full Time
Paid
  • Responsibilities

    Are you looking for a fun and rewarding place to work? National Fitness Partners is the owner of over 75 Planet Fitness clubs in Philadelphia, Central PA and the Carolinas. Our culture is unique! We are servant leaders and our mission is to "Unite to provide a judgement free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." This not only applies to our members but also our employees! Career development is important to us and we will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.

    Competitive pay and benefits package offered to include health/dental/vision coverage, a 401(k) with company match, and a bank of PTO time that is available within the first 90 days of employment. Free black card gym membership.

    Job Summary:

    The Assistant General Manager is responsible for all club operations. This includes ensuring that the operational and financial goals are met, creating 0member experiences that produce Raving Fans, and developing and leading a staff of servant leaders whose mission is to transform the lives of those they serve.

    Essential Job Functions:

    Work with GM to meet NFP standards with respect to club stats, i.e., closing %, BC%, secondary billing, PE@PF utilization, etc.

    Maintain a Club BER inspection % of 94 or higher on a monthly basis.

    Partner with GM to decrease club turnover by hiring, motivating, developing and leading competent staff members focused on creating Raving Fans.

    Support staff scheduling with the goal of maximizing staffing resources while keeping payroll hours in line budget allotment.

    Hold staff accountable to policies and procedures. Provide constructive counseling in a timely manner.

    Partner with the GM to complete One-on-Ones on time with development goals and objectives.

    Model Servant Leadership through daily interactions.

    Work side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using DataTrak to enroll/manage/cancel members, and cleaning club to NFP standards.

    Hold members accountable to club policies. Deal with member issues promptly and courteously.

    Understand and promote a safe and healthy club environment.

    Participate in marketing promotions.

    Report member accidents in a timely manner through the NFP process.

    Provide back-up support for staff as necessary.

    Additional responsibilities may be required.

    Job Requirements:

    Superior customer service skills, preferably in the fitness industry.

    High school education/GED.

    Management experience through Planet Fitness preferred.

    Exceptional leadership, diplomacy and listening skills.

    Basic computer proficiency (Microsoft Suite).

    Ability to successfully coach and develop team members.

    Physical Demands:

    Ability to lift up to 80 pounds.

    Walking and standing for prolonged periods of time.

    Crouching, bending, using hands to pinch and grasp.