Job Description

OUR JOB OPENING:

We are searching for a MEMBER SERVICES REPRESENTATIVE to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!

Some of your responsibilities will include:      

CUSTOMER SERVICE/FRONT DESK ACTIVITIES:

• Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.

MEMBER ACCOUNTS:

• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

CLUB CLEANLINESS AND MAINTENANCE:

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

QUALIFICATIONS:

• 6-12 months of Customer Service experience is preferred.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.
• Basic computer proficiency with an eye for accuracy.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

PHYSICAL DEMANDS/REQUIREMENTS: 

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.

WHY YOU SHOULD JOIN PLANET FITNESS! 

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work hard and play hard with an amazing group of talented, dynamic professionals!
• Free Black Card Membership.