Customer Service Representative Second Shift

Planet Fitness - Duo Fit, LLC

Customer Service Representative Second Shift

Hilliard, OH +7 locations
Full Time
Paid
  • Responsibilities

    Job Summary

    This job is full time and will require you work one weekend day. Shift are 12p-8pm, 2pm to 10pm and/or, 3pm-11pm.

    Essential Duties and Responsibilities

    Greet members, prospective members and guests by providing exceptional customer service

    Handle all front desk related activities not limited to:

    Answer phones in a friendly manner and assist callers with a variety of questions.

    Check ID and Member barcodes into the system

    New member sign-up

    Take prospective members on a tour of the club

    Facilitate needed updates to member’s accounts

    Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed

    Assist in maintaining the neatness and cleanliness of the club

    Assist in monitoring for safety of persons and cleanliness in the club

    Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.

    Stock locker rooms with proper supplies/paper products.

    Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.

    Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

    Qualifications/Requirements

    Customer service background preferred

    Basic computer proficiency

    A passion for fitness and health

    Upbeat and positive attitude at all times

    Punctuality and reliability is a must

    Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

    Strong listener with the ability to empathize and problem solve

    Demonstrate diplomacy in all interactions while using appropriate behavior and language

    High School diploma/GED equivalent preferred

    Must be 18 years of age or older

    Physical Demands

    Continual standing and walking during shift

    Continual talking in person with members and answering incoming membership calls

    Must be able to occasionally lift up to 50 lbs

    Will dilute and clean with chemicals during shift

    Clean and sanitize equipment and often used surfaces in the club

    Monitor club and assist members throughout entirety of shift

    Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Locations
    Hilliard, OH • Westerville, OH • Pickerington, OH • Columbus, OH • Gahanna, OH