Position: Facilities Manager

Reports to: Operations

Department: Facilities

Purpose: The Facilities Manager will manage Facilities support to Excel Fitness’ corporate locations and club locations. This requires both knowledge of Facilities support procedures and practices, as well as effective personnel management and organizational skills.

Duties and Responsibilities:

Work with Development Department team to implement processes by establishing standards and procedures; measuring results against standards; making adjustments.

Work in conjunction with Business Partners to ensure vendor relationships are centralized and contracts are put through the proper procurement process.

Facilities support duties include but are not limited to answering telephones, communicating with clients, diagnosing and troubleshooting; fitness equipment, electrical, plumbing, HVAC and other maintenance related problems.

Ensure that all building systems are maintained in excellent working condition.

Responsible for ensuring repairs and contracted services are coordinated and conducted in a timely and effective manner.

Manage Service Provider/Supplier relationship.

Provide technical expertise and consultation to Operations Management on replacement, repairs and contracted service issues providing the necessary direction as required for resolution.

Manages facilities maintenance database/platforms to optimize work ticket flow.

Develop and implement systems and procedures to guide work, track progress and manage Equipment Repair, Building Repair, Small Tools/Supplies and Contracted Service budgets.

Assist in the creation of troubleshooting guides for self-repair work orders.

Resolve submitted tickets, sets priorities and timelines to complete tickets, and ensures those under their direction have adequate work details, parts, and resources to correctly close-out assigned facility tickets in a timely manner.

Create and manage required reports on repair and maintenance spend to assess and decipher data.

Manage Service Providers’ work performance, quality, and productivity to ensure location needs are being met and work orders are completed in a satisfactory manner, and all internal and external standards are followed.

Assist in the creation and maintenance of technical documentation and troubleshooting guides.

Work closely with field Maintenance Technician’s to ensure location needs are being met, and all internal and external standards are followed.

Work with other departments to improve tools and processes for execution on capital initiatives and facility maintenance.

Performs other duties as assigned.

Qualifications:

College Degree preferred, or long-term job-related experience may substitute for education.

A minimum of ten (10) years of experience in a Facilities department and at least two (2) years directly managing teams is required with multi-unit retail industry experience.

Proven experience in managing ticketing systems and utilizing reporting functions.

Excellent organizational skills to include time management and process oversight.

Basic technical knowledge of plumbing, electrical, furniture, flooring, HVAC and other maintenance functions.

Must be able to exercise sound judgment when triaging facility issues and identifying necessary actions to resolve.

Excellent communication skills both written and verbal with internal and external customers.

Initiative and problem-solving ability in a fast-paced environment.

Strong attention to detail.

Ability to work independently and as part of a team.

Excel, Outlook and Word Skills required.

Fundamentals of facilities and construction techniques, methods, practices, building code compliance and project management.

Understanding of basic accounting principles.

Keep up to date on new technological changes that apply to the facilities industry.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Occasionally required to climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 35 pounds and occasionally lift and move objects up to 50 pounds.

Position Type/Expected Hours of Work: This is a full-time, exempt position. Under the Regulations, Part 541, an exempt employee is one who is not entitled to the minimum wage or overtime pay protections of the Fair Labor Standards Act (FLSA).

Standard days and hours of work are Monday through Friday, between 8:00 a.m. and 5:00 p.m. This position may work outside of normal business hours to include evenings and weekends as needed.

Travel: 50% travel is expected for this position.

EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.