Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.

Assist in maintaining a welcoming atmosphere for all members, prospective members and guests

Provide quality-assured, customer service excellence

Augment club management and provide backup support to the franchise, as needed.

Onboarding, scheduling, training, and supervising staff

Member service oversight - Ensuring staff is replicating superior customer experience at all times.

Conflict resolution

Involved in all front desk related activities including:

Answer phones in a friendly manner; engage and assist callers with a variety of questions.

Greet and validate members

New member enrollment, account maintenance

High level proficiency providing prospective members tours

Facilitate all member requests, issues, and questions

Assist in overseeing cleanliness and maintenance of facility

Assist in ordering of supplies based on club requirements

Qualitative / Quantitative Assessment via statistics and reports (weekly, monthly, and annually).

Backup support for any employee who is absent.

Qualifications/Requirements

Superior customer service skills, preferably in the fitness industry

Experience working as a Member Service Representative at Planet Fitness, preferred

Solid supervisory, diplomacy and listening skills

Basic computer proficiency (Microsoft Suite)

Hard working, enthusiastic and energetic

Strong problem resolution skills

Current CPR Certification recommended. Employer will sponsor.

High school diploma/GED equivalent required

Must be a minimum of 18 years of age

Physical Demands

Continual standing and walking during shift

Continual talking in person or on the phone during shift

Must be able to occasionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.