Overnight Member Services Representative
Job Description
JOB SUMMARY
The OVERNIGHT CLOSER (MEMBER SERVICES REPRESENTATIVE) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Close shift for that business day by balancing out the cash drawer, generating daily reports, and double checking each days enteries.
Create a bank deposit for next day.
Assist in maintaining the neatness and cleanliness of the club.
QUALIFICATIONS/REQUIREMENTS
PHYSICAL DEMANDS
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.