Job Summary

The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This position is 80% Cleaning focused and 20% Customer Service focused.

Benefits

Free Black Card Membership

Leadership Advancement Opportunities

CPR Certification

401K Matching (Must Qualify)

Medical Insurance (Must Qualify)

Training and Development

Effective Communication Training

Conflict Resolution Strategies

Developing Professional Relationships

Real World Skills

Essential Duties and Responsibilities

Greet members, answer phone and in person questions in a friendly manner

Always provide exceptional customer service

Take prospective members on tours and complete new member sign up

Club Cleanliness

Assist in maintaining the neatness and cleanliness of the club

Daily cleaning of exercise equipment, restroom and shower facilities, tanning beds, cleaning gym floor

Qualifications/Requirements

Customer service background preferred.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

High School diploma/GED equivalent required.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occasionally lift up to 75 lbs.