Job Description

CUSTOMER EXPERIENCE PROFESSIONAL

Who are we looking for? If you are someone who is passionate, caring, highly motivated to influence others, and looking to develop personally and professionally, then you have found the right place to contribute and grow. 

• Planet Fitness is known for a reputation consisting of the Judgement Free Zone (JFZ), raving fans service, a clean and comfortable environment, high quality equipment, and 24/7 access. This reputation has been established through dedicated and passionate professional team members around the world working together to deliver the ultimate experience to our customers and communities.

Essential Role FunctionsCOMMUNICATION SKILLS | CLIENT & COMMUNITY ADVOCATE | ATTENTION TO DETAIL

• CUSTOMER RELATIONS:Welcome and greet members, assist with check-in, and informational/account inquiries.  Actively participate in providing and upholding the Judgment Free Zone (JFZ).  Participate in sponsored community or marketing events.
• CUSTOMER ONBOARDING:Facilitate club orientation for new members. Help them gain awareness of equipment/amenities.
• INCLUSIVE TEAMWORK CONTRIBUTIONS:Productively contribute to our customer and company needs by demonstrating a willingness to take on additional responsibilities and offer creative problem solving solutions.
• TECHNOLOGICAL APTITUDE:Operate IPAD/Tablet, Microsoft Office, point of sale system, and Datatrak Management System.  Understand and demonstrate proficiency with online media such as websites, mobile apps, and social media hosting sites.
• TIDINESS:Look over club appearance, maintain club hygiene and equipment cleanliness standards, participate in inventory initiatives, and restocking of products or textile offerings.
• TOURING:Escort potential members through our facility and while proficiently sharing information about our culture, mission, fitness training offerings, equipment, and amenities offerings.

Role QualificationsEDUCATION | COMMITMENT TO ONGOING LEARNING | STRONG WORK-ETHIC

• EDUCATION:High School Diploma or Equivalent
• ONGOING LEARNING:Desire to get involved, inquisitive, actively and creatively works to better themselves.
• WORK-ETHIC:Self-motivated, detail oriented, reliably executes on deliverables/tasks.

What’s in it for you?PERSONAL & PROFESSIONAL GROWTH

• Be a part of a team where our customer mission is:To provide a workout experience that is Judgment Free, deliver “raving fans service”, ensure our facility is clean and well cared for, and provide state of the art equipment for every one of our customers.

• Be a part of a team where our vision is:To become world-class at developing our judgment free zone environment so to inspire others to physically change their lives for the better.

• Be a part of a team where our people development values and philosophy are:Learners for life, people before profits, be exceptional, everyone has something special to contribute, and you are in control of your career ambitions.

BENEFITS

• Free Black Card Membership
• Regular performance collaboration, monetary appraisals, and career coaching
• Multiple award and recognition program
• Benefits offered if hired for a full time position

LEADERSHIP CANDIDACY

• We develop and promote from within!
• No former leadership experience? No problem! We excel at identifying raw talent, harboring an environment for leadership growth and opportunity, and providing foundational development education and mentorship for new people leaders just starting out on their leadership journey.
• Already have leadership experience? Great!  We've been waiting for you to join our team!
• Competitive salaries for assistant managers and general managers.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.