Job Title - Shift Lead
Job Summary
JP Management Services, LLC is a multi-location Planet Fitness® franchisee with nine locations in west Michigan. The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun. We seek to hire, retain, review, recognize, and promote based on our core values and look for employees who share our core values.
The Shift Lead will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. As part of the club management team, the Shift Lead will work closely with the Club Manager and Assistant Manager to ensure continuity between shifts and employees. This position is an hourly, non-exempt position that reports to the Club Manager of the assigned club. All job duties are performed in-person at the assigned club.
Responsibilities and Duties
Essential Duties
Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
Involved in all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
Communicate member and staff issues with the Club Manager.
Assist in maintaining Brand Standards such as club cleanliness, organization, and member policies
Assist with Staff Management and provide backup support to Club Manager and Assistant Manager as needed:
Assist in scheduling and supervising staff.
Member service oversight - Ensuring staff is providing a superior customer experience at all times.
Assist in resolving or escalating employee issues or concerns.
Assist in establishing and maintaining a positive atmosphere within the staff.
Assist in overseeing cleanliness and maintenance of the facility.
Assist in ordering supplies using a specific budget based on club requirements.
Assist in tracking statistics and reports (weekly, monthly, and annually).
Backup support for any employee who is absent, including but not limited to the club manager, assistant manager, front desk staff, and third shift.
Ensuring proper close down from the daily activities is completed on a nightly basis.
Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
Perform basic maintenance of club equipment, which includes but is not limited to: replacing *overhead light and tanning bulbs, signage, *ceiling tiles, upholstery, batteries, dispensers; troubleshooting TVs/cable/internet; lubricating exercise equipment; completing simple vacuum repairs; *may require the use of a ladder.
Essential Physical Requirements
Continual moving, standing and walking during shift.
Continual talking in person or on the phone during shift.
Ability to work weekends, overnights and evenings as needed.
Must be able to regularly lift or move at least 25 pounds and occasionally move or lift up to 75 pounds.
On a daily basis, must be able to utilize various cleaning implements involved in vacuuming, mopping, picking up large items, and similar projects, which includes handling toxic cleaning chemicals using acceptable safe practices.
Qualifications and Skills
High school diploma/GED equivalent required.
Must be 18 years of age or older.
Must work an average of 20-40 hours per week including at least one weekend shift (6 hours minimum) per week.
Successful completion of Monterosso PFU Learning Pathway
Superior customer service skills, preferably in the fitness industry.
Experience working as a Member Service Representative at a Planet Fitness®, at least three months experience preferred.
Solid supervisory, diplomacy and listening skills.
Basic computer software proficiency, including familiarity with Google Suite and DataTrak or similar software.
Hard working, enthusiastic and energetic!
Strong problem resolution skills.
Current CPR Certification preferred.
Salary and Benefits
Competitive starting wage of $14/hour with potential advancement after three to six months; plus $2 shift premium between the hours of 10pm-7am
Benefits we provide to eligible employees:
401K program with excellent company match
Generous paid time off, PMLA, and short-term disability
Health, vision and dental benefits
Flexible pay options (On-demand pay and mobile Earned Wage Access)
Free Black Card gym membership
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability status, age, genetic information, protected veteran status, height, weight, marital status, or any other characteristic protected by law.
JP Management Services LLC is committed to the full inclusion of all qualified individuals. As part of this commitment, JP Management Services LLC will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@redmountaincompanies.com.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.