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Member Services Representative - Dorchester

Planet Fitness - MA

Member Services Representative - Dorchester

Boston, MA
Full Time
Paid
  • Responsibilities

    Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

    As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!

    Skills Required

    Customer Service: Communicates and interacts with members (as well as potential members) in a way that exceeds expectations.

    Listening: Listen to staff and members. View the situation from everyone's perspective working together to resolve the issue.

    Problem Solving: Recognize and define the problem. Provide solutions using all resources available.

    Essential Duties and Responsibilities

    Be the face of our club, always say hello and goodbye to our guest.

    Be on time for every shift and always in our uniform!

    Be knowledgeable of our offerings, answer phones courteously and assist callers with their Planet Fitness questions.

    Facilitate an unforgettable experience at our front desk: check-in members, assist with billing inquiries, provide legendary tours, actively listen to member questions and escalate for a solution, log amenities to track usage and club performance.

    Be aware of company promotions, events and changes that will have an impact on the member experience.

    Be the expert of our POS system. This is critical, in order to enroll new members or assist current members with billing inquiries, updates to personal information or beverage/merchandise sales.

    Daily upkeep of our entryway, always have an eye for keeping the front of our house clean! This includes our windows, lobby and front desk.

    Focus on completion of our training courses and actively seek opportunities for additional development.

    Within 60 days of hire, attend a company provided CPR certification and maintain an active certification throughout your employment.

    Continuous cleaning throughout every shift: floors, equipment, mirrors, bathrooms, tanning equipment and trash. Follow our cleaning checklist to ensure we are providing a consistent experience to members in every gym each time they work out.

    Physical Demands

    Continuous standing and walking throughout shift

    Continuous talking in person or over the phone during shift

    Must be able to lift up to 75 lbs

    Will occasionally encounter toxic chemicals during shift

    This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

    About Alder Partners LLC

    As the most innovative health club brand in the United States, Planet Fitness is known for a lot of things – our absurdly low prices, our Lunk Alarm™, and most of all perhaps, for our Judgement Free Zone® philosophy, which means members can relax, get in shape, and have fun without being subjected to the hard-core, look-at-me attitude that exists in too many gyms.

    Planet Fitness is a franchise of fitness centers. The particular Planet Fitness health clubs to which this position supports, located in Massachusetts and Georgia, are independently owned and operated by Alder Partners, LLC (“Alder Partners”). As an independent franchise we have built our company by staying true to our core values. Those values include: Accountability, Family, Communication, Consistency, Passion and Having Fun.

    Alder Partners mission statement: Our family thrives on providing a passionate, fun environment that consistently has an open line of communication between members and staff which ultimately creates maximum accountability.