Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.

Continued training of staff in all sales areas including info calls, touring and rate presentation.

Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.

Managing all day-to-day operations.

Enforcing all PF policies and procedures.

Provide leadership within a team to set achieve club goals.

Determining and improving weak areas of the club.

Driving and growing club sales using sales skills and training.

Staff Management

Schedule staff and ensure all shifts are covered.

Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.

Administration and processing of all weekly/bi-weekly employee payroll.

Resolve employee issues or concerns.

Following up with and holding all staff members accountable.

Manage disciplinary/termination activities.

Involved in all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate all member requests, issues and questions.

Ensure prompt opening/closing of gym.

Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.

Cleaning all assigned areas of the club including creating a priority cleaning list.

Delegating cleaning and other assignments to all staff members.

Ensuring club is more than ready for monthly club inspections.

Ensure safety of employees, members and club property.

Determine and communicate equipment repair in a timely manner.

Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

Authorize expenditures and refunds. Prepare deposits for Monday deposit pick up.

Prepare all HR related forms and send to Franchise Payroll Team.

Track club and employee statistics and reports (weekly, monthly, annually).

Running and evaluating all reports and statistics.

Working within budget for payroll, inventory and all club supplies.

Ordering all supplies and controlling inventory levels.

Keep tour % at or above 70%.

Keep PE@PF % at or above 60%.

Other tasks as assigned.

Ensure nightly closing paperwork is correct and sending it to the Franchise Team.

Hours: Monday - Tuesday – 9am – 7pm. Wednesday – Friday – 9am – 5pm.

Backup support for any employee who is absent.

Qualifications/Requirements

Superior customer service skills, preferably in the fitness industry.

Experience working as an Assistant Manager at Planet Fitness.

Exceptional leadership, diplomacy and listening skills.

Basic computer proficiency (Microsoft Suite).

Hard working, enthusiastic and energetic!

Strong problem resolution skills.

Current CPR Certification required.

High school diploma/GED equivalent required.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occasionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.