Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Custodian will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions, correctly go through info call scripts.

Check members into the system.

New member sign-up.

Take prospective members on tours and properly present membership rates.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Complete daily cleaning tasks within first hour of your shift

Help complete priority cleaning list each day

Complete walk-arounds and bathroom checks every 20 minutes

Help complete any special cleaning projects per Club Manager

Keep tour % at or above 60%

Keep PE@PF % at or above 60%

Always wear PF shirt and nametag

Enforcing all Planet Fitness member rules and policies

Always act in a professional manner as members will be in the gym most night

Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.

Scrub showers, toilets, urinals and floors in both men and women’s locker rooms.

Vacuum + Mop entire gym floor each night.

Empty all trashes and replace liners.

Cleaning underneath equipment periodically.

Stock locker rooms with proper supplies/paper products.

Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.

Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Ensure entire cleaners’ checklist is completed each nigh.t

Having open communication with Club Manager to ensure job is up to their expectations and completing any special projects they need done.

Abiding by all Planet Fitness policies and procedures

Following all Planet Fitness staff member policies and procedures

Qualifications/Requirements

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Ability to work third shift is a must.

Honesty and exceptional work ethic

Ability to solve problems independently

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

High School diploma/GED equivalent required.

Must be 18 years of age or older

Custodial experience is preferred.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Continual reaching with hands/fingers/arms during shift.

Occasional climbing, balancing, kneeling and crouching during shift.

Must be able to occasionally lift over 80 pounds.

Will occasionally encounter toxic chemicals.