Job Summary

The Member Services Representative (Bilingual) is a weekend position and will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions, correctly go through info call scripts.

Check members into the system.

New member sign-up.

Take prospective members on tours and properly present membership rates.

Facilitate needed updates to member’s accounts.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Complete daily cleaning tasks within first hour of your shift

Help complete priority cleaning list each day

Complete walk-arounds and bathroom checks every 20 minutes

Help complete any special cleaning projects per Club Manager

Keep tour % at or above 60%

Keep PE@PF % at or above 60%

Always wear PF shirt and nametag

Enforcing all Planet Fitness member rules and policies

Following all Planet Fitness staff member policies and procedures

Qualifications/Requirements

Must be Bilingual (Spanish)

Customer service background preferred.

Basic computer proficiency.

A passion for fitness and health.

Upbeat and positive attitude!

Punctuality and reliability is a must.

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

High School diploma/GED equivalent required.

Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occasionally lift up to 50 lbs.

Will occasionally encounter toxic chemicals during shift.