We are looking for Club General Managers who want to be part of the Planet Fitness team! As a Club General Manager, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience, and leading a team of associates to achieve operational excellence!
We are looking for individuals who demonstrate and believe in our Core EPIC values:
Our Values
Integrity: We are honest with each other and inspire trust by saying what we mean, doing what we say,and taking responsibility for our actions. We will not tolerate unethical behavior.
Transparency: We are honest and open with all stakeholders, including our employees, franchisees, andmembers. We are proactive in clearly communicating who we are, how we are doing, and what we aregoing to do.
Passion: We perform our roles with purpose and a positive attitude that will inspire others.
Respect: We treat each other fairly and with dignity. We value the diversity of our workforce and ourmembers by fostering a positive, energizing, and inclusive environment.
Excellence: We set ambitious goals and work hard to surpass those expectations. We are committed toquality in everything that we do.
While Having Fun!: Life’s too short not to have a great time along the way. We work hard and play hardby creating a fun environment for members, employees, franchisees, and business partners.
Some of your responsibilities will include:
Customer Service/Front Desk Activities:
Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
Answer phones in a friendly manner and assist callers with a variety of questions.
Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Member Accounts:
Utilize company computer system to assist with new memberships, membership cards, change of address and billing or payment questions.
Handle sensitive and confidential member information and agreements.
Club Cleanliness:
Go above and beyond to keep the front desk area and lobby clean and orderly.
Ensuring exceptional and consistent cleanliness standards throughout the club.
Supervisory Responsibilities:
Overall operation of the club ensuring positive operational results, assigning and directing work, leading by example, training and development, addressing complaints, and resolving problems.
Qualifications:
Previous experience as a General Manager in a customer service field required.
Prior fitness management, retail management, or an Associate’s degree in Exercise Science, Business, Kinesiology, or similar degree, or a combination of experience and education preferred.
Must be 18 years of age or older.