Job Purpose

Create and manage maintenance programs along with local service provider teams. Ensure timely club maintenance responses to preventative maintenance, repair and emergency service requests. Support new club opening process and assist with project coordination and special projects.

Main Duties

Manage outside vendors to ensure Club repair and maintenance requests are completed in a timely, cost–effective manner, making sure that Planet Fitness quality and safety standards are upheld. Source and manage appropriate service programs to include HVAC, electrical, door & lock, life safety, janitorial and other services as required and as budgets allow while maintaining premium image. Maintain a master database to ensure effective, ongoing management of store maintenance needs; partner and communicate with field organization to ensure appropriate service levels are provided. Monitor maintenance trends. Partner with real estate, construction and operation teams for resolution of landlord scope of required work. Process invoices in a timely manner to preserve vendor relations, ensure proper accounts are noted, identify errors and possible discounts/savings opportunities for the company. Track budgets for projects, store maintenance and various service programs. Develop and provide related support materials for stores such as process & repair manuals Train maintenance providers on call service call avoidance with phone check lists Process contracts for construction/service agreements, and manage project close-out of new store/remodel construction projects. Update and distribute weekly maintenance, construction schedule & reports.

Key Accountabilities

Club appearance and safety are maintained Initiatives completed on-time and on budget

Effective communication is delivered to all parties.

Self-starter, ability to work independently

Budget management

Major Challenges

Many issues are of an emergency nature which requires quick decisive action. Proficient in repairs for all types of fitness equipment and tanning beds. The ability to work proactively and anticipate obstacles is important to minimize risk The ability to juggle many projects of various scope with many critical actions and communications. Being organized and thorough are essential skills

Ability to work nights and weekends if required based emergency and the business needs

Experience Minimum five year’s experience managing retail, restaurant or health club facilities and remote service teams.

Knowledge of Service Channel or similar web based maintenance service provider systems

Thorough knowledge of facility maintenance including HVAC, electrical and energy management systems

Proficient with Microsoft Excel, Word, PowerPoint, Project.