Job Description

Position: Overnight Supervisor

Essential Duties and Responsibilities (but not limited to):

Understand and support store operations, policies and procedures.

Performs and trains all duties of the Front Desk Associates and Fitness Instructor.

Troubleshoots daily close out.

Provides prompt, courteous customer service and professionally resolves customer issues.

Conducts performance and disciplinary discussions in Club Manager’s absence.

Assumes Store Manager responsibilities when needed.

Assist the Club Manager with shift coverage in the event there are no other employees available to work.

Develops employee work schedules.

Ability to finalize, transmit, and process weekly time and attendance records and Payroll.

Performs other duties as assigned by the Club Manager.

Assist in hiring of new club employees.

Work with Club Manager to provide supervisory overnight of club employees.

Greet/meet potential members and provide them with gym tour.

Facilitate member service issues and questions.

Ensure prompt opening/closing of gym.

Oversee cleanliness and appearance of gym.

Physical Functions:

Ability to stand and/or walk for an entire shift.

Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes a workday (i.e. assisting in stocking/maintaining inventory levels) with appropriate safety equipment.

Ability to occasionally bend at waist with some twisting up to one hour of workday.

Minimum Requirement:

At least 3 years Face to Face retail customer service experience normally gained from Hotel Front Desk, or Waiter/Waitress experience.

Open availability.

Familiarity with Microsoft Office applications (Microsoft Word and Microsoft Excel)

High School Diploma or equivalent required

An associate degree preferred.