Insurance Programs Coordinator
BASELINE FITNESS
Job Description
Job Title: Insurance Programs Coordinator
Reports to: Director of Learning & Development
Status: Full Time / Exempt
Job Summary
Responsible for oversight and successful execution of all insurance reimbursement programs through Baseline Fitness.
Essential Duties and Responsibilities
Duties and responsibilities include:
Submitting usage reports monthly
Tracking reimbursements and deductions to report to Finance
Provide visibility/reporting on sign ups and total enrollment numbers
Ensure all member accounts are valid with correct information; follow up as needed with both club and in some cases, members directly
Point person to handle any insurance program vendor relations; including but not limited to Tivity, ASHLink, NIHCA, Healthy Contributions, etc.
Enrollment of new clubs or new programs
Provide continuous training for field team and be a resource for inquiries
Responsible for organization and maintenance of current accounts and systems
Identify events/marketing to increase engagement and usage of current members
Identify marketing to attract additional members
Continuous pursuit of additional programs and/or partnerships
Additional tasks as assigned by supervisor.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Minimum Qualifications
High school diploma
Strong customer service skills
Strong communication, organizational and leadership skills
Basic computer proficiency
Physical Demands
Sitting at least 75% of the shift
Talking in person or on the phone at least 75% of the shift