Job Summary

Responsible for new member sales and a positive member experienceEssential Duties and Responsibilities

Greet/meet potential members, providing a great customer experience

Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account

Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed

Help maintain the neatness/cleanliness of the club

Shift Expectations (4 – 8 hour shifts)

1 hour (minimum): Deep cleaning

1 hour (minimum): Continued Training

Full Shift: see “Essential Duties and Responsibilities”

Essential Behavior Requirements

Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer’s wants and needs.

Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem

Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

Strong customer service skills

Basic computer proficiency

Physical Demands

Standing and walking at least 75% of the shift

Talking in person or on the phone at least 75% of the shift

Must be able to lift up to 50 lbs less than 30% of the time

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness