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Member Services Representative

Planet Fitness - PFNY/ PFCali

Member Services Representative

Jamaica Plain, MA +33 locations
Full Time
Paid
  • Responsibilities

    Job Description

    IN ORDER TO BE CONSIDERED AS A CANDIDATE FOR THIS POSITION, IT IS REQUIRED YOU COMPLETE THE 2ND STEP APPLICATION. UPON CLICKING "SUBMIT APPLICATION", YOU WILL BE DIRECTED TO THIS 2ND STEP"

    JOB SUMMARY

    The MEMBER SERVICES REPRESENTATIVE will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    ESSENTIAL DUTIES AND RESPONSIBILITIES 

    • Greet members, prospective members and guests, providing exceptional customer service.

    • Handle all front desk related activities including:

      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
    • Facilitate needed updates to member’s accounts.

    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

    • Assist in maintaining the neatness and cleanliness of the club.

    QUALIFICATIONS/REQUIREMENTS 

    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.

    PHYSICAL DEMANDS 

    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.
  • Locations
    Los Angeles, CA • Buena Park, CA • Stanton, CA • Chatsworth, CA • Chino, CA • Pomona, CA • San Dimas, CA • Upland, CA • Foothill Ranch, CA • Huntington Beach, CA • Santa Ana, CA • Orange, CA • Kailua Kona, HI • Honolulu, HI • Jamaica Plain, MA • Cambridge, MA • New York, NY • Staten Island, NY • Bronx, NY • Mahopac, NY • Scarsdale, NY • White Plains, NY • Yonkers, NY • New Rochelle, NY • Monsey, NY • Long Island City, NY • Astoria, NY • Brooklyn, NY • Jackson Heights, NY • Howard Beach, NY • Richmond Hill, NY • Jamaica, NY • Brooklyn Heights, NY • Kew Gardens, NY