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Assistant Manager

Planet Fitness - PFNoCritics

Assistant Manager

Pullman, WA
Full Time
Paid
  • Responsibilities

    Job Description:

    The main function of the Assistant General Manager (AGM) position is to directly assist the General Manager (GM) with managing and controlling the day to day operations of the gym according to set policies, procedures and business practices. The position reports directly to the GM of the gym and, at the desire of the GM or upper management, can provide supervision to all front desk, customer service, maintenance and fitness training personnel of gym. The position is accountable for achieving the desired goals and expectations of the gym second only to the GM and upper management. The position is also intended as a means of development, training, preparation and succession for the GM position.

    Duties include, but are not limited to:

    Actively promotes the philosophy, mission statement and vision of Planet Fitness

    Oversees the entire operation of the gym according to defined policies

    Responsible for the completion of all administrative tasks and reports

    Supervises all staff

    Schedules staff to adequately cover needs

    Trains new employees

    Prepares annual employee evaluations

    Responsible for member service

    Responsible for cleanliness and appearance of the club

    Authorizes all expenditures

    Accepts applications and interviews candidates

    Maintains attendance records and other records required by law

    Calculates employee hours worked and coordinates with payroll service

    Manages all marketing efforts

    Plans and places ads

    Does all bank deposits

    Prepares all administrative forms and reports

    Meets and greets potential members and provides them with a tour of the club

    Deals with member problems and questions

    Engages in competitive shopping

    Ensures the gym opens and closes promptly

    Pitches in and performs a variety of tasks as needed

    Job Requirements / Certifications:

    Prior supervisory experience preferred

    Gym work experience and fitness background preferred

    Skills Required:

    Ability to learn, perform and oversee every job function in the gym

    Demonstrates excellent communication and organization skills

    Demonstrates a good understanding of PC business application programs (Microsoft Office)

    Special Characteristics:

    Demonstrates strong leadership and supervisory qualities

    Demonstrates a take-charge attitude and champions change

    Demonstrates a willingness to pitch in, do whatever is need, and a drive for results

    Demonstrates enjoyment and ease at working with people

    Key Performance Indicators:

    Earnings (EBITDA)

    Revenues

    Net Expense

    EFT Rate

    Close Rate

    Tour Rate

    Close Rate on Tours

    Black Card Sales Rate

    Retention Rate

    Fitness Training Rate

    Merchandise Sales Margin

    Payroll % of Revenue

    Surveys

    Inspections

    Reporting

    Core Values:

    Loyalty

    Integrity

    Service