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Member Services Representative Weekend Opener Part Time

Planet Fitness - Portland ME Group

Member Services Representative Weekend Opener Part Time

Augusta, ME
Part Time
Paid
  • Responsibilities

    Customer Service - Front Desk Representative

    Job Summary

    Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

    Reports To

    Club Manager and Assistant Club Manager

    Essential Duties and Responsibilities

    Customer Service/Front Desk Activities

    Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome!

    Answer phones in a friendly manner and assist callers with a variety of questions.

    Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.

    Respond to member questions and concerns in a timely and professional manner.

    Conduct beverage or merchandise purchases on the point of sale system.

    Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.

    Adhere to policies and procedures outlined in the employee handbook.

    Exceed the minimum required daily statistics.

    Assess and assist in emergency medical situations as per training.

    Uphold rules and policies in the facility.

    Provide backup support for any employee who is absent.

    Uphold integrity and security of sensitive company documents.

    Lead by example and maintain consistent accountability.

    Communicate between staff members any changes or information that is pertinent to their positions.

    Member Accounts

    Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

    Check members into fitness classes daily using Datatrak systems.

    Create new memberships and guest accounts for members.

    Uphold integrity and security with member documents and sensitive information at all times.

    Club Cleanliness and Maintenance

    Keep the front desk area and lobby clean and orderly.

    Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.

    Clean all exercise equipment and tanning beds.

    Clean restroom and wet area and keep stocked.

    Complete daily and weekly cleaning responsibilities.

    Complete walkthroughs of club every 20 minutes.

    Miscellaneous

    Track Key Performance Indicators such as guest counts, cancels, info calls

    Assist with inventory counts.

    Uphold the positive, energetic, upbeat culture of Planet Fitness.

    Be a brand ambassador by leading a judgement free lifestyle.

    Be aware of all marketing efforts including enrollment rates.

    Qualifications/Skills

    Positive friendly attitude

    Must be 18 years of age or older

    Basic computer proficiency with an eye for accuracy

    Punctuality and reliability is a must

    Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

    Positive leadership and diplomacy

    Problem solving

    Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability

    Physical Demands

    Visible continuous activity during shift

    Continual talking in person or on the phone to members during shift

    Must be able to lift up to 50 lbs.

    Frequent climbing, balancing, kneeling and crouching during shift

    Frequent cleaning of equipment and facilities