Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Club Manager

Planet Fitness - Portland ME Group

Club Manager

Portland, ME
Full Time
Paid
  • Responsibilities

    Club Manager

    Job Summary

    The Club Manager (CM) will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

    Reports To

    Regional Manager

    Essential Duties and Responsibilities

    General

    Create and maintain a culture of positivity and motivation within the club for the benefit of the Team Members and customers.

    Create and maintain a friendly welcoming atmosphere for all Team Members, members, prospective members and guests and ensure Team Members follow superior customer service guidelines. Provide 1 service.

    Keep clubs spotlessly clean.

    Recruit, hire, train and develop a high performing club Team Members.

    Complete all payroll functions in a timely manner, this includes but is not limited to running reports, submitting payroll and approval of time cards.

    Adhere to policies and procedures outlined in the employee handbook.

    Obtain Regional Manager permission for the purchase of any new retail goods or cleaning supplies.

    Staff Management

    Schedule Team Members and ensure all shifts are covered.

    Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.

    Administrate and process all new hire and ongoing personnel paperwork.

    Resolve employee issues or concerns. Elevate appropriate issues to upper management.

    Maintain employee files according to state regulations.

    Prepare all HR related forms and processes.

    Manage disciplinary/termination activities.

    Complete monthly and annual evaluations for your team.

    Uphold integrity and security of staff files and sensitive company documents.

    Make raise requests in writing to Regional Manager. (If applicable)

    Customer Service/Front Desk Activities

    Answer phones in a friendly manner and assist callers with a variety of questions.

    Check members into the system.

    Sign up new members.

    Take prospective members on tours.

    Demonstrate unparalleled knowledge of computer systems to complete any membership related function.

    Explain and promote our unique fitness instruction classes (PE@PF) to active members and new members, helping them to keep their workouts new and exciting.

    Ensure that Team Members are aware and trained on all marketing promotions.

    Facilitate all customer requests, issues and questions.

    Exceed the minimum required daily statistics.

    Track statistics and reports (weekly, monthly, annually).

    Maintain accurate daily balance sheets and complete daily bank deposits.

    Authorize refunds.

    Club Cleanliness and Maintenance

    Oversee cleanliness and maintenance of the club.

    Ensure safety of Team Members, customers and club property.

    Determine and communicate equipment repair in a timely manner.

    Manage inventory system for cleaning supplies.

    Miscellaneous

    Take control of, assess and assist in emergency medical situations as per training.

    Complete and submit an official accident report to the regional manager and check back in with the member within three days.

    Ensure prompt opening/closing of gym when applicable.

    Backup support for any employee who is absent.

    Maintain your club to a BER standard of 90% or higher.

    Be a brand ambassador by leading a judgment free management style.

    Manage inventory system for retail goods.

    Confirm receipt of all shipments by reviewing packing list and emailing the signed paperwork to company bookkeeper. Your signature confirms that merchandise was actually delivered to the club.

    Qualifications/Requirements

    Superior customer service skills, preferably in the fitness industry

    Experience working as an Assistant Manager at Planet Fitness preferred

    Exceptional leadership, diplomacy and listening skills

    Basic computer proficiency (Microsoft Suite)

    Hard working, enthusiastic and energetic.

    Strong problem resolution skills

    Current CPR Certification recommended

    Must be 18 years of age or older

    Must be punctual

    Must have the ability to be constantly on call on an immediate as needed basis

    Physical Demands

    Visible continuous activity during shift

    Continual talking in person or on the phone to members during shift

    Must be able to lift up to 50 lbs.

    Frequent climbing, balancing, kneeling and crouching during shift

    Frequent cleaning of equipment and facilities