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Member Services Representative

Planet Fitness - Redding

Member Services Representative

Napa, CA +1 location
Part Time
Paid
  • Responsibilities

    Job Summary

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities

    Greet members, prospective members and guests, providing exceptional customer service.

    Handle all front desk related activities including:

    Answer phones in a friendly manner and assist callers with a variety of questions.

    Check members into the system.

    New member sign-up.

    Take prospective members on tours.

    Facilitate needed updates to member’s accounts.

    Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manger as needed.

    Assist in maintaining the neatness and cleanliness of the club.

  • Locations
    Napa, CA • Petaluma, CA