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Assistant Manager

Planet Fitness - TN Augustine Group

Assistant Manager
Various Chattanooga, TN / Knoxville, TN Entry-Level Paid


Planet Fitness is now hiring. Founded in 1992, Planet Fitness has revolutionized the fitness industry with our combination of affordable prices, great value and non-intimidating Judgement Free Zone®. We are consistently ranked as one of Inc. Magazine’s 5,000 fastest growing companies with more than 1,000 clubs nationwide. We are actively seeking a qualified candidate who wants to build a long-term career within the company as we continue to expand. Job Summary The Assistant Manager plays a key role in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. Essential Duties and Responsibilities Assist the Club Manager in recruiting, hiring, training and developing a high performing staff of Member Service Representatives, Trainers and Custodians. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines. Assist with Staff Management and provide backup support to Club Manager as needed. Assist in scheduling and supervising staff. Member service oversight - Ensuring staff is providing a superior customer experience at all times. Assist in resolving or escalating employee issues or concerns. Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate all member requests, issues and questions. Assist in overseeing cleanliness and maintenance of facility. Assist in ordering of supplies using specific budget based on club requirements. Assist in tracking statistics and reports (daily, weekly, monthly, and annually). Backup support for any employee who is absent. Qualifications/Requirements Over 1 year of customer service & management experience. Excellent management, diplomacy and listening skills. Basic computer proficiency (Microsoft Office, POS systems, etc.) Hard working, enthusiastic and energetic! Must be at least 18 years of age. Must obtain/maintain CPR certification. Benefits Competitive Salary Quarterly Performance Bonus Paid Health Benefits Paid Time Off Set Schedule Opportunities for Advancement Free Black Card Membership Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. How to Apply: Visit Please complete the application and email your resume and cover letter to: No in-person applications will be accepted. This club is independently owned and operated by a franchisee. Your application will go directly to the franchise club, and all hiring decisions will be made by the management of that franchise club. Planet Fitness Headquarters has no direct, indirect or reserved control over the hiring decisions made by any franchise clubs. All inquiries about employment at this club should be made directly to the club, and not to Planet Fitness Headquarters