Member Services Representative Part Time
Job Description
JOB SUMMARY
We are looking for a part-time Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including:
Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed. Assist in maintaining the neatness and cleanliness of the club.
Other duties and responsibilities based on club needs. QUALIFICATIONS
PHYSICAL DEMANDS
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.