Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived!
If you would love working for a rapidly-growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club (because they don’t judge either), then this may be your dream job! United PF believes that everyone is a leader. We define leadership as influence, which is independent of hierarchy and can be used positively regardless of the situation.
Leader’s Role
As an Operations Services Manager for United PF, your role will be to build and optimize operational procedures, systems, and practices to ensure complete and easy-to-implement programs for our club teams. You will influence the development of projects and manage its organization, scheduling, communication, and implementation to support business objectives. You will have a “seat at the table,” which means we will look to your influence to help drive decisions that support our mission. You will assist in building the tools, reports, training, and processes that will support our field teams in delivering customer service excellence 1%.
Your past leadership experience will help you:
Grow our business successfully; develop strategies to support operational, financial, and customer service goals.
Identify, plan, organize, and manage multiple, parallel projects that deliver results.
Manage, communicate, and maintain project updates, timelines, and reports as needed.
Develop communications, reports, or other project / training documents as needed.
Initiate and maintain relationships with project stakeholders and other contacts to facilitate project activities and achieve objectives.
Serve others! Provide expertise on club member, team member, and operational insights.
Engage and communicate with all levels of team members – club level, Support Center, and Senior Leadership.
Identify, explore, and communicate recommended solutions to optimize club operations.
Build, track, and analyze reports to determine trends and variances to identify areas of optimization.
Analyzing member needs and determine how we can improve services to members that better meet their needs.
A few other things we want you to know:
United PF offers competitive salaries, performance incentives, relocation packages, 100% of your medical insurance premiums, and a generous 401K matching program.
Planet Fitness Black Card Membership.
United PF is committed to developing our people. Everyone’s a leader here. Everyone has influence. We provide world-class leadership development programs.
We would love to hear from people with:
Bachelor’s degree in Finance, Accounting, Project Management, or Business Management
3 years of related work experience in customer service, operations, leading teams, including training and operational planning with strong leadership skills
MS preferred
Great organizational, relationship-building, ops engineering, and problem-solving skills
High level of comfort supporting organization change and process improvement
Ability to develop and maintain tracking and utilize project management tools to reach short and long-term objectives
Demonstrated experience working both independently and as a team in fast-paced environment with rapidly-changing priorities
Strong organizational, interpersonal, written, critical-thinking, and communication skills
Robust project management, critical-thinking, and analytical skills
Passion for developing new solutions quickly and creativity
Ability to speak tech to non-tech people
Excellent computer skills, including strong knowledge on Word, Excel, PowerPoint, and Outlook
If you would like to grow as a leader, make an impact, and build relationships in a company where judgement- free is a way life, apply today!