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Member Services Representative

Planet Fitness West

Member Services Representative

Hayward, CA
Full Time
  • Responsibilities

    Job Description


    The MEMBER SERVICES REPRESENTATIVE will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    • Paid Sick Leave
    • Paid Time Off (Full time employees)
    • Medical Benefits (Full time employees)
    • Set Schedule


    • Greet members, prospective members and guests, providing exceptional customer service.

    • Handle all front desk related activities including:

      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
    • Facilitate needed updates to member’s accounts.

    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

    • Assist in maintaining the neatness and cleanliness of the club.


    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.


    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occassionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.


    • Starting pay $16.00, DOE
    • Full time after 90 day's & 30 plus hours option for benefits
    • Full time after 90 days receives PTO
    • Set schedules
    • Free Black Card Membership