Job Description
JOB SUMMARY
The MEMBER SERVICES REPRESENTATIVE will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
- Paid Sick Leave
- Paid Time Off (Full time employees)
- Medical Benefits (Full time employees)
- Set Schedule
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
QUALIFICATIONS/REQUIREMENTS
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
PHYSICAL DEMANDS
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
BENEFITS
- Starting pay $16.00, DOE
- Full time after 90 day's & 30 plus hours option for benefits
- Full time after 90 days receives PTO
- Set schedules
- Free Black Card Membership