Planet Fitness Headquarters is searching for a Regional Operations Manager to join our team!
As a Manager of Regional Operations, you will oversee our Maine region of Planet Fitness’s Corporate Clubs by managing and analyzing key performance indicators while maximizing revenue and profitability, driving retention, ensuring brand integrity and promoting an exceptional member experience. Reporting to the Director of Corporate Operations South, you will be responsible for leading a dynamic team of Club Managers and ensuring that all corporate club locations within your region are meeting and exceeding financial goals and standards of excellence.
Essential Duties and Responsibilities
Drive corporate club revenue by developing and managing KPI’s and creating targeted action plans.
Monitor and analyze each club’s financial performance and profitability.
Increase same store sales (SSS) and EFT growth while controlling operating costs.
Oversee capital expenses and facility maintenance budgets.
Analyze month end statistics and report to senior management.
Establish visitation cycles and perform quarterly inspections to ensure assigned clubs are meeting PF’s standards for safety, compliance and cleanliness.
Execute marketing plan for region including local marketing efforts
Demonstrate 1% customer service for team by resolving escalated member complaints
Promote a high performance culture by continuously coaching and mentoring Managers, setting clear expectations, holding employees accountable, and setting goals that focus on critical key performance indicators.
Play a key role in developing the team’s skills, knowledge and abilities through targeted training programs and activities.
Work closely with Managers to support them in optimizing day-to-day operations. Identify individual performance opportunities and take action to coach team member’s one-on-one, promoting professional development and retention.
Ensure that the management team can resolve people-related and performance management concerns in a proactive, respectful and fair manner.
Qualifications/Skills
Bachelor’s Degree.
Demonstrated ability to lead multi-unit teams with focus on coaching and team building
Strong ability to develop and influence business associates and make sound decisions
Excellent planning and organizing skills
Experience managing and analyzing KPIs and executing targeted action plans
Experience managing budgets and inventory
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
Why you should join Planet Fitness!
Contribute to changing people’s lives every day by helping us create a healthier Planet!
Competitive salaries and comprehensive benefits package
Employee Stock Purchase Program
Childcare allowance
Generous vacation/holiday pay
Volunteer days off
Onsite gym complete with locker rooms and Black Card area
Free Black card and exercise incentives
Cafe' that serves delicious, healthy breakfast and lunch options
Company sponsored social events