At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, and we’re grateful for the amazing Planet Fitness team that supports our 2,000+ clubs and millions of members every day.

Our Planet Fitness team is comprised of dynamic, dedicated and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

For the past 25 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!The PF Headquarters Digital team is searching for a Lead Program Manager, Digital Operations.

PF Headquarters is located in Hampton, NH. This role can reside in Hampton or the Greater Boston Area. About the Role:

Planet Fitness is seeking a Lead Program Manager, Digital Operations to add to our newly formed Digital team. As part of this team, you will have a critical role in launching and managing digital product and experiences and leading the organization through our digital transformation.

We are looking for an experienced program manager to improve, standardize and facilitate processes, interface with partner teams, and implement new routines that will help us deliver the best new digital experiences for our customers. As a direct report to the Chief Digital Officer, you will lead a regular prioritization process aimed at ensuring we are allocating resources wisely and in a balanced fashion across initiatives. You will manage important stakeholder relationships across the organization from managers to executives. You will educate and gain buy-in from key stakeholders to ensure resources are aligned and orchestrated to maximize efficiency and quality throughout the product development and launch lifecycles. You will create processes and milestones that enable us to first ‘crawl’, then ‘walk’, and eventually ‘run’ toward a business model where digital experience is central and critical to all.The ideal person for this role will be detail and process oriented, an excellent communicator, and have a knack for building and cultivating strong, trusted relationships with cross-functional partners. You will have a passion and deep skill in leading change management efforts, influencing, and designing new processes. You love seeing the systems you implement create efficiency and effectiveness so that we can bring quality digital products to market, faster.

In this role you will:

Lead regular prioritization process, coordinating with functional stakeholders and communicating regularly with all impacted parties

Lead the organization, slowly and thoughtfully, through change management and digital transformation

Create and organize consolidated roadmaps, visible and understandable by all levels of the organization

Lead inspection of the business results post launch, host postmortems and build action plans to address key initiatives across various stakeholders

Standardize internal product updates and communications, including roadmap changes

Continuously optimize team process and practices

Ongoing planning, including managing incoming briefs and road mapping

Create and enforce guidelines to ensure efficiency, consistency and quality

Identify tools and software to automate operational workflows, where applicable

Define operational routines within the product organization, cascading from the CDO down to the product squad

Codify, document, and share product management best practices, methodologies, and tools, serving as an internal expert on supporting systems, agile methodology etc.

Lead and participate in special projects as they arise

Work with leadership to evaluate and identify business problems, understand priorities and propose solutions

Oversee Steering Committees, charged with defining and executing Product Strategy

Regularly report on program status, areas of risk/opportunity, process dependencies and success metrics to internal stakeholders (at all levels of the organization)

Manage and support key events such as annual operating plan, budget plan, and support for offsite meetings

Support the Digital team’s goals of increasing speed to market, eliminating errors and ensuring quality deliverables

Constantly develop your personal toolkit of process improvement techniques, and actively share learnings across the team

Communicate status across the organization to ensure alignment, transparency and visibility on development timelines, risks, and future plans

About You:

10+ years professional experience in product, operations, or program management roles

Bachelor’s Degree or Master's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems

Business Process Management, PMP, Six Sigma or Lean Certification

Experience leading through change and/or digital transformation

Experience working with tech, marketing and product teams at all levels

Excellent project management and presentation skills

Proven ability to simply explain complex issues to non-tech audiences

Excellent verbal, interpersonal and written communication skills

Team player, collaborative, supportive, able to form strong relationships and overall, in it for the ‘team win’

Solid experience with product lifecycle management and agile methodology

Analytical, able to set priorities, clearly communicate and shape results

Ability to manage, influence and achieve alignment across different interests

Great attention to detail to understand key operational processes, systems and technology

Possess a drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.

A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus

Solution oriented, experience in complex problem solving

More Reasons to Join Planet Fitness:

Competitive salaries and comprehensive benefits package

Employee Stock Purchase Program

Childcare allowance

Generous vacation/holiday pay

Volunteer days off

Onsite gym complete with locker rooms and Black Card area

Free Black card and amazing exercise incentives

Cafe' that serves delicious, healthy breakfast and lunch options

Company-sponsored social events

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