Job Description

Overview PPOSBC has a full-time opportunity for a Call Center Representative in Orange, CA . Schedule: Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm). The purpose of this position is to provide excellent customer service to both external and internal clients, by answering calls from the call center appointment line and making patient appointments in the practice management system. At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including: * A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. * Benefits coverage starts after one full month of employment! * Generous vacation, sick, and holiday benefits! * Generous 401(k) matching contributions and more! * To view our detailed benefits guide, please visit our career site at www.pposbccareers.org Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Education: * High school diploma or equivalent. Minimum Work Experience: * Call Center experience preferred. * Online appointment preferred. * Medical insurance authorization preferred. Other Requirements: * Ability to work independently and as a team member. * Possess a warm, caring manner. * Effective and polite communication skills. * Ability to relate to diverse communities. * Ability to work with computers and enter data quickly and accurately. * Ability to read and implement written instructions. * Ability to maintain strict confidentiality. * Maintain professional demeanor at all times. * Availability to work flexible hours which include weekends. * A reliable and flexible means of transportation. Agency Standard Requirements: * Strong commitment to quality healthcare and excellent customer service is required. * Must thrive in a fast paced, rigorous environment with changing priorities. * Ability to meet deadlines and work under pressure. * Must demonstrate high level computer skills including; Microsoft Word, Excel and Outlook. Electronic medical records experience may also be required. Responsibilities Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists. * As first point of contact for PPOSBC patients, must be courteous and professional at all times. * Answer telephone calls efficiently and appropriately. * Be well versed on PPOSBC health services and answer relevant questions about PPOSBC health centers and health services. * Schedule patient appointments according to PPOSBC guidelines, using PPOSBC's computer-based appointment schedule. * Provide callers/patients with appropriate resources as necessary. * Must be able to understand and communicate information on payment for health services, including self-pay, private insurance and state benefits such as Family PACT and Medi-Cal. * Responsible for calling insurance companies to verify benefits & eligibility. * Must adhere to PPOSBC scripts and protocols. * Must follow laws and PPOSBC guidelines relating to patient confidentiality as well as reproductive health of minors. * Comply with safety procedures, including emergency procedures. Non-Essential Functions: * Other duties as assigned Disclosures All employees are required to be fully vaccinated and received a booster for COVID-19 unless a reasonable accommodation is approved for a medical/disability or religious exemption. Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion. Company Description At Planned Parenthood of Orange and San Bernardino Counties, we believe that health care is a basic human right. We combine mission with method and adhere to the highest medical standards and protocols to provide the very best for our patients. Our staff works with a sense of pride, knowing that every day presents opportunities to make an impact on an individuals' life--empowering each patient to take control of their health.

Company Description

At Planned Parenthood of Orange and San Bernardino Counties, we believe that health care is a basic human right. We combine mission with method and adhere to the highest medical standards and protocols to provide the very best for our patients.\r\n\r\nOur staff works with a sense of pride, knowing that every day presents opportunities to make an impact on an individuals’ life—empowering each patient to take control of their health.