Job Description

The Rockefeller Center Operations group is responsible for supporting an array of television and production services across NBCUniversal, from running day-to-day Entertainment & News production operations, to long-term strategy development and capital planning. The team partners with businesses across NBCU to drive production, manage varying technology and operational initiatives to help define, meet, and maintain business goals with our partners.

As a member of the Production Planning & Scheduling Team, the Coordinator supports and contributes to staffing plans and schedules multiple set locations, control rooms and crew members within a fast-paced, 24/7 environment for NBC Studios, NY. While focused on key front-line scheduling functions and quality of service, the role is embedded within a cross-functional team and helps bring clarity to a complex workforce through experiences, measurement, and reporting. The coordinator brings ideas and proposed solutions for identified workflow gaps to develop, improve, regulate and maintain efficient processes.

Responsibilities:

• Partner with department directors and managers to plan, prepare and provide the schedules of TV production crew and studio facilities, solving for logistical, budgetary, technical, and human dependencies
• Schedule crew members, studio resources, input payroll, onboard freelancers, and bill clients
• Help crew members navigate their schedules, leaving them all with a sense of care and confidence
• Collaborate with technical and production management, show Directors, Producers and to make choices for the effective use of required resources during simultaneous show productions
• Regularly fulfill additional production scheduling requirements beyond planned programming (breaking news, employee absences, studio maintenance, technical testing, added show tapings, live shows and special events etc.)
• Request, confirm and log employee shift and location changes
• Coordinate crew member overnight-stay bookings with hotel partners to maintain business continuity for increased production volume, special events, and inclement weather
• Use quality control methods to ensure accuracy and efficiency of scheduled resources
• Track, measure and report daily progress of scheduling fulfillment and team goals for completion
• Collect, prepare and analyze resource usage data to answer questions with metrics, creating clearer visibility and insights of a large production operations workforce
• Facilitate the onboarding experience and orientation of newly hired freelance crew members
• Answer crew member questions regarding benefits, payroll and training
• Coordinate with scheduling system product and IT teams for change requests and outage support
• Contribute and support initiatives to improve production scheduling and technical operations workflow aligned with business goals
• Prioritize responsibilities of immediate needs versus longer term planning and projects

Qualifications

Basic Qualifications:

• Experience using Microsoft Excel, Word and PowerPoint, and databases
• Proven computer skills to quickly adapt to specialty applications, forms, file systems and tools
• Television production related Internship(s) and/or work experience
• College degree in area related to responsibilities described or equivalent experience
• Must be available for all shifts, including nights, weekends and holidays as needed
• Must be willing to work additional hours beyond scheduled shift in a short turnaround time
• Must be willing to be “on-call” for breaking news and immediate needs

Preferred Qualifications:

• Project management, Production Coordinator, and/or business operations experience
• Ability to work in fast-paced, team-oriented environment
• Exceptional prioritization skills
• Strong client service and interpersonal skills
• Strong administrative, organizational, and analytical skills
• Ability to manage multiple tasks simultaneously
• Ability to handle pressure

Additional Requirements:

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of four days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $24.00 - $30.00 per hour.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.