Job Description

OPERATIONS MANAGER NEEDED FOR A CONTRACT TO HIRE OPPORTUNITY WITH OUR CLIENT IN ONTARIO / FONTANA, CA.

​​​​​​​JOB DESCRIPTION

• Together with the leadership team, the Operations Manager will work within our client's systems to provide excellent customer service and a sustainable competitive advantage. The successful candidate will also have responsibility for profitable sales and market share growth.
• Ensure that safety is a top priority with all co-workers.
• Provide leadership on local integration and implementation of SAP platform.
• Review overall processes for completeness, accuracy and compliance with existing company policies and procedures.
• Demonstrate a continuous effort to improve operations, increase turnaround times, and streamline work procedures working cooperatively and jointly with all departments and co-workers to provide quality seamless customer service.
• Advise Sales Reps / Project Managers on technical aspects of products.
• Collect information from Sales Reps and others about customers' needs, interacts to advise on products that add value.
• Provide expertise in solving customer problems with any internal department, including other divisions.
• Visit customers to conduct workflow, process, and packaging audits.
• Handle customer problems that arise from the use of the product & defective parts.
• Recommend corrective actions to address customer complaints.
• Develop supply chain in conjunction with corporate procurement initiatives.
• Negotiate purchase agreements with vendors.
• Ensure that buying and quoting guarantees the best possible pricing with the required delivery dates.
• Manage inventory related to stocking levels, turns, and aged inventory.
• Coordinate all local vendor rebate programs, debits and returns, with oversight of the process through the system.
• Drive value and margin throughout the business utilizing our Business Improvement Tool (BIT) and Account Margin & Profitability (AMP) reports.
• Manage co-worker appraisal process for Customer Service & Procurement departments.

QUALIFICATIONS

• Bachelor's degree in Social Sciences or equivalent field, or equivalent experience.
• Aspirations to become Regional Operations Manager or Division Manager.
• Background / experience in Distribution business.
• 5-10 years of distribution / packaging and inventory management experience with at least 3-5 years in a leadership capacity.
• ERP / SAP experience strongly preferred.
• Proficiency in Microsoft Office / Outlook required.
• Advanced skills in Excel a plus.
• Ability to interface with customers and vendors.
• Ability to visit and solve customer problems.
• Acute business acumen and understanding of organizational issues and challenges.
• Experience with large-scale organizational change efforts.
• Must function well in a team environment and be able to function productively within an ambiguous work environment.
• Must have an entrepreneurial spirit!
• Travel Requirement: Less than 10% of Travel Required.

Company Description

Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, paid holidays, and referral bonuses.