Job Description

HELP DESK Location: Irvine, CA

Long term contract, will start remote, and eventually move back to the office. JOB DESCRIPTION

• Provides technical support for IT operations and users of technology at the corporate and property level.
• Supports corporate office and multiple properties.
• Provides support to users of technology with a focus on delivering superb customer service, following up with other departments as needed to ensure that all support issues are adequately addressed in a timely manner.
• Fulfills IT support requests, troubleshoot PC hardware, software, and mobile device issues.
• Support requests include setting up user access to printers, configuring email, network connectivity, and trying to help resolve basic applications, infrastructure, and mobile device-related issues.
• Support IT operations by helping to repair and replace damaged hardware, identifying and resolving network issues, and troubleshooting issues with teleconferencing equipment.
• Responsible for Networking and WIFI support.

QUALIFICATIONS

• College degree in a related field or 2 years of related work experience in network and computer hardware configuration, troubleshooting, and support.
• Experience with Cisco and WIFI preferred.
• Solid verbal and written skills, appropriate for a customer-facing role.
• Attention to detail, ability to prioritize, track, and resolve multiple concurrent support requests in a time-efficient manner.

Company Description

Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, paid holidays, and referral bonuses.