Job Description

PlayStation isn't just the Best Place to Play —it's also the Best Place to Work. We've thrilled gamers since 1994, when we launched the original PlayStation. Today, we're recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

PlayStation isn't just the Best Place to Play —it's also the Best Place to Work. We've thrilled gamers since 1994, when we launched the original PlayStation. Today, we're recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

PRODUCT MANAGER, ONLINE SAFETY (COMMUNITY INTEGRITY)PRODUCT MANAGER, ONLINE SAFETY (COMMUNITY INTEGRITY)SAN DIEGO, CASAN DIEGO, CATHE TEAMTHE TEAM A critical part of our vision of PlayStation as "The Best Place to Play" is to ensure that every member of our community should be able to enjoy positive online gaming experiences, free from discrimination, and without risk of being exposed to toxic behavior or inappropriate content. Accordingly, we are always hard at work on finding new ways to keep our community safe by continuing to invest in building out a best-in-class online safety platform. At the same time, we're always striving to create a diverse and versatile team within a learning and supporting environment, where every team member is empowered to do their best work.A critical part of our vision of PlayStation as "The Best Place to Play" is to ensure that every member of our community should be able to enjoy positive online gaming experiences, free from discrimination, and without risk of being exposed to toxic behavior or inappropriate content. Accordingly, we are always hard at work on finding new ways to keep our community safe by continuing to invest in building out a best-in-class online safety platform. At the same time, we're always striving to create a diverse and versatile team within a learning and supporting environment, where every team member is empowered to do their best work.

THE ROLETHE ROLE The Senior Product Manager for Online Safety will be responsible for leading the definition of product requirements and deliverables for our online safety and moderation products to help realize our ambition to be the world's most safe and friendly gaming environment.The Senior Product Manager for Online Safety will be responsible for leading the definition of product requirements and deliverables for our online safety and moderation products to help realize our ambition to be the world's most safe and friendly gaming environment.

RESPONSIBILITIESRESPONSIBILITIES

• Develop requirements for new online safety features, products, tools and services for PlayStation, working with stakeholders and partners across the global business.

• Work with customer support and moderation team to understand the needs and provide strategic directions for online safety.

• Work with PlayStation product teams to guide and ensure online safety features/initiatives are integrated appropriately across all PlayStation experiences.

• Work with design teams to create solutions that are compelling, easy to use, and realistic to implement.

• Work with engineering teams to ensure we build the right thing and ship it at the right time.

• Work with corporate Legal team to understand the safety regulation landscape and decide on the product approach together with different partners.

• Articulate business and consumer rationale to the teams building the product.

• Prioritize features based on product strategy and global business goals

• Maintain and communicate the roadmap for your features and product

• Understand how your product is used in market, based on customer feedback, research and data, feeding back into future requirements and product roadmap

• Communicate the competitive landscape as it affects PlayStation and its social strategy in particular

• Develop requirements for new online safety features, products, tools and services for PlayStation, working with stakeholders and partners across the global business.Develop requirements for new online safety features, products, tools and services for PlayStation, working with stakeholders and partners across the global business.

• Work with customer support and moderation team to understand the needs and provide strategic directions for online safety.Work with customer support and moderation team to understand the needs and provide strategic directions for online safety.

• Work with PlayStation product teams to guide and ensure online safety features/initiatives are integrated appropriately across all PlayStation experiences.Work with PlayStation product teams to guide and ensure online safety features/initiatives are integrated appropriately across all PlayStation experiences.

• Work with design teams to create solutions that are compelling, easy to use, and realistic to implement.Work with design teams to create solutions that are compelling, easy to use, and realistic to implement.

• Work with engineering teams to ensure we build the right thing and ship it at the right time.Work with engineering teams to ensure we build the right thing and ship it at the right time.

• Work with corporate Legal team to understand the safety regulation landscape and decide on the product approach together with different partners.Work with corporate Legal team to understand the safety regulation landscape and decide on the product approach together with different partners.

• Articulate business and consumer rationale to the teams building the product.Articulate business and consumer rationale to the teams building the product.

• Prioritize features based on product strategy and global business goalsPrioritize features based on product strategy and global business goals

• Maintain and communicate the roadmap for your features and productMaintain and communicate the roadmap for your features and product

• Understand how your product is used in market, based on customer feedback, research and data, feeding back into future requirements and product roadmapUnderstand how your product is used in market, based on customer feedback, research and data, feeding back into future requirements and product roadmap

• Communicate the competitive landscape as it affects PlayStation and its social strategy in particularCommunicate the competitive landscape as it affects PlayStation and its social strategy in particularREQUIRED QUALIFICATIONS & EXPERIENCEREQUIRED QUALIFICATIONS & EXPERIENCE

  • 5+ years' experience in product planning / management capacity
  • Confirmed experience building phenomenal online safety products or working to build safe online communities
  • Strong knowledge of the regulatory landscape around online safety
  • Understand specific challenges to online safety seen in the online gaming domain.
  • Ability to absorb and make decisions based on many different types of information (quantitative and qualitative user/consumer/market research, technical and design trade-offs and schedule implications).
  • Great communication skills – to articulate specification detail, strategic rationale, and everything in between.
  • Attention to detail.
  • Excellent people skills, with compassion to listen, communicate and identify problems and opportunities from all angles.
  • When appropriate, ability to travel to Japan, UK, and other PlayStation locations for collaboration with partners and other product/engineering teams.
  • BA/ BS Degree or equivalent

• 5+ years' experience in product planning / management capacity5+ years' experience in product planning / management capacity

• Confirmed experience building phenomenal online safety products or working to build safe online communitiesConfirmed experience building phenomenal online safety products or working to build safe online communities

• Strong knowledge of the regulatory landscape around online safetyStrong knowledge of the regulatory landscape around online safety

• Understand specific challenges to online safety seen in the online gaming domain.Understand specific challenges to online safety seen in the online gaming domain.

• Ability to absorb and make decisions based on many different types of information (quantitative and qualitative user/consumer/market research, technical and design trade-offs and schedule implications).Ability to absorb and make decisions based on many different types of information (quantitative and qualitative user/consumer/market research, technical and design trade-offs and schedule implications).

• Great communication skills – to articulate specification detail, strategic rationale, and everything in between.Great communication skills – to articulate specification detail, strategic rationale, and everything in between.

• Attention to detail.Attention to detail.

• Excellent people skills, with compassion to listen, communicate and identify problems and opportunities from all angles.Excellent people skills, with compassion to listen, communicate and identify problems and opportunities from all angles.

• When appropriate, ability to travel to Japan, UK, and other PlayStation locations for collaboration with partners and other product/engineering teams.When appropriate, ability to travel to Japan, UK, and other PlayStation locations for collaboration with partners and other product/engineering teams.

• BA/ BS Degree or equivalentBA/ BS Degree or equivalent

   

  #LI-LF1

  Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.

  Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

  We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

  PRIVACY NOTICE TO SIE LLC'S JOB APPLICANTS

  This Privacy Notice explains what personal information we at Sony Interactive Entertainment LLC collect from you, and why we collect it and use it. This Notice covers our practices regarding the personal information of all applicants to our job positions. Please review it carefully.

  CATEGORIES OF PERSONAL INFORMATION WE COLLECT FROM YOU

  We collect personal information about you throughout the recruiting process, in particular the following categories. Generally, we obtain this information through our Recruiting Team:

  A. IDENTIFICATION AND CONTACT INFORMATION

  1. 1. Direct identifiers such as your first and last name.
     2. Indirect identifiers such as a government ID, your Social Security, work permit or passport #.
     3. Contact information such as your email address, mailing address, telephone number.

  B. OTHER INFORMATION ABOUT YOU OR THAT CAN BE ASSOCIATED WITH YOU SUCH AS:

  1. SENSITIVE/PROTECTED DATA. During the recruitment process, you may (voluntarily) provide us with your ethnicity, gender, military service information, or physical or mental health information, as well as your national origin and citizenship.
  2. PROFESSIONAL OR JOB POSITION-RELATED INFORMATION, including your past professional experience, references; background verification; talent management and assessment; information regarding any conflicts of interests; and the terms and conditions of your job offer.
  3. NON-PUBLIC EDUCATION INFORMATION, including information about your education records, such as grades and transcripts.

  Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.

  Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

  We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

  PRIVACY NOTICE TO SIE LLC'S JOB APPLICANTSPRIVACY NOTICE TO SIE LLC'S JOB APPLICANTS

  This Privacy Notice explains what personal information we at Sony Interactive Entertainment LLC collect from you, and why we collect it and use it. This Notice covers our practices regarding the personal information of all applicants to our job positions. Please review it carefully.

  CATEGORIES OF PERSONAL INFORMATION WE COLLECT FROM YOUCATEGORIES OF PERSONAL INFORMATION WE COLLECT FROM YOU

  We collect personal information about you throughout the recruiting process, in particular the following categories. Generally, we obtain this information through our Recruiting Team:

  A. IDENTIFICATION AND CONTACT INFORMATION__A. IDENTIFICATION AND CONTACT INFORMATION__A. Identification and contact information

  1. 1. Direct identifiers such as your first and last name.
     2. Indirect identifiers such as a government ID, your Social Security, work permit or passport #.
     3. Contact information such as your email address, mailing address, telephone number.

• 1. Direct identifiers such as your first and last name.

  2. Indirect identifiers such as a government ID, your Social Security, work permit or passport #.

  3. Contact information such as your email address, mailing address, telephone number.

  4. Direct identifiers such as your first and last name.

  5. Indirect identifiers such as a government ID, your Social Security, work permit or passport #.

  6. Contact information such as your email address, mailing address, telephone number.

• Direct identifiers such as your first and last name.

• Indirect identifiers such as a government ID, your Social Security, work permit or passport #.

• Contact information such as your email address, mailing address, telephone number.

  _B. OTHER INFORMATION ABOUT YOU OR THAT CAN BE ASSOCIATED WITH YOU SUCH AS:__B. OTHER INFORMATION ABOUT YOU OR THAT CAN BE ASSOCIATED WITH YOU SUCH AS:_B. Other information about you or that can be associated with you such as:

  1. SENSITIVE/PROTECTED DATA. During the recruitment process, you may (voluntarily) provide us with your ethnicity, gender, military service information, or physical or mental health information, as well as your national origin and citizenship.
  2. PROFESSIONAL OR JOB POSITION-RELATED INFORMATION, including your past professional experience, references; background verification; talent management and assessment; information regarding any conflicts of interests; and the terms and conditions of your job offer.
  3. NON-PUBLIC EDUCATION INFORMATION, including information about your education records, such as grades and transcripts.

• SENSITIVE/PROTECTED DATA. During the recruitment process, you may (voluntarily) provide us with your ethnicity, gender, military service information, or physical or mental health information, as well as your national origin and citizenship.SENSITIVE/PROTECTED DATA. Sensitive/Protected Data.

• PROFESSIONAL OR JOB POSITION-RELATED INFORMATION, including your past professional experience, references; background verification; talent management and assessment; information regarding any conflicts of interests; and the terms and conditions of your job offer.PROFESSIONAL OR JOB POSITION-RELATED INFORMATION__Professional or job position-related information

• NON-PUBLIC EDUCATION INFORMATION, including information about your education records, such as grades and transcripts.NON-PUBLIC EDUCATION INFORMATION__Non-public education information