Job Description

SAY HELLO TO OPPORTUNITY

5915 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23225

Plow & Hearth is hiring associates who have a passion for providing an exceptional experience to our customers! We have expanded into an additional location in the Richmond, Virginia area!

Seasonal Contact Center Agents are responsible for managing inbound sales and service calls and providing outstanding customer service of a professional level. In this role agents will be the voice of the Company. We are looking for agents who go above and beyond the Call and make every conversation count!

WHAT YOU'LL LOVE:

• Being part of an innovation-driven organization that is growing and taking care of business through catalog, web orders and retail stores!
• COMPETITIVE STARTING RATE OF PAY; $12.00/HOUR PLUS COMMISSION AND INCENTIVES!
• Work with talented and dedicated teams which live by our C.L.E.A.R values
• Generous employee perks, discounts and rewards!

WHAT YOU'LL DO:

• Serve some of the best customers on the planet
• Supports the customer experience by accurately placing orders, and effectively answering inquiries regarding services, product availability, features and benefits, pricing, promotions, policies, procedures, refunds, replacements, returns and exchanges, etc.
• Remains flexible to changing communication types, volume and labor requirements.
• Supports the Contact Center values, mission, goals and objectives.
• Get your foot in the door for advanced opportunities; we promote from within
• Gain skills, knowledge, and enhance and build your resume at our best-in-class organization

WHAT WE'RE LOOKING FOR:

• Customer Service or call center experience preferred
• Intermediate to advanced knowledge of Microsoft Office Suite
• Excellent verbal and written communication skills
• Excellent listening, interpersonal and organizational skills
• Exceptional attendance with flexible availability across all operational hours

DO YOU HAVE WHAT IT TAKES TO BE A SUCCESSFUL CALL CENTER AGENT? CHECK OFF THE BOXES AND GIVE US A TRY!

• Calm under pressure
• Effective communicator
• Creative problem solver
• Detailed oriented
• Friendly

COMPLETE THE ASSESSMENT AT THE END OF THE APPLICATION TO SEE IF YOU ARE A GREAT FIT FOR OUR TEAM!

WHO WE ARE:

Founded as a small country store in 1980, Plow & Hearth has grown into a leading retailer of products for the home, hearth, yard, and garden. Over the past 40 years, Plow & Hearth has evolved into a multi-million dollar retailer whose products cover indoor and outdoor rooms, gardens, pets, personal comfort and care, safety and emergencies, weather instruments, storage solutions, and gifts. We are a successful omni-channel retailer who constantly looks for opportunity to grow our business. Since our humble beginnings, we have remained dedicated to the same principles that have guided us through the years. We attribute our success to these principles that include honesty, integrity and most importantly, our commitment to customer service. We know that our success is contingent on the hard work put in by our team of knowledgeable employees. That is why we offer GENEROUS PERKS and COMPETITIVE PAY to compensate them for their time and talents.

WE OFFER FULL-TIME DAY SHIFT OPPORTUNITIES. The responsibilities outlined in this position are a snapshot for the general duties of the position and are not exhaustive of all duties required for this position. Plow & Hearth is an equal opportunity employer.

Apply online: https://www.applicantpro.com/openings/plowandhearth/jobs/1673780-154117