Location: Tucson | Full-Time

Company Overview:
We're a busy and fast-paced plumbing company looking for a reliable, detail-oriented Administrative Coordinator to support our office operations. This role is critical in ensuring excellent customer service, timely dispatching, and smooth billing processes. If you're a strong communicator who thrives in a dynamic environment, we’d love to hear from you.

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Key Responsibilities:

• Answer multi-line phones and route calls in a high-volume setting

• Schedule and dispatch technicians to service calls efficiently

• Book customer appointments and confirm scheduling details

• Communicate with warranty companies to submit claims and obtain service authorizations

• Generate and send invoices and billing statements accurately

• Maintain organized records and update job information in the system

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Minimum Qualifications:

• 2+ years of experience handling incoming calls in an office or customer service setting

• Strong typing and data entry skills

• Excellent verbal and written communication abilities

• Friendly, professional demeanor and ability to work well with a team

• Ability to stay focused and organized in a fast-paced, high-pressure environment

• Fast learner with the ability to adapt quickly to new systems

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Preferred Qualifications:

• Prior experience working in a plumbing or service-based office

• Familiarity with warranty companies and their billing processes

• Proven organizational and time management skills

• Strong problem-solving abilities and resourcefulness

• Knowledge of the Tucson area (including Sierra Vista, Yuma, Phoenix and surrounding cities) is a plus

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Why Join Us?

• Supportive team environment

• Opportunities for growth and advancement

• Competitive pay (DOE)

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How to Apply:
Please submit your resume and a brief cover letter outlining your relevant experience and availability.