Plumbing Customer Service Representative & Dispatcher

Company: 1-800-Plumber + Air South Corridor Industry: Plumbing & HVAC Location: Englewood Position Type: Part- Time

Company Overview

1-800-Plumber + Air is a trusted leader in the plumbing and HVAC industry, known for our commitment to honesty, professionalism, craftsmanship, and exceptional customer service. With a strong national presence and a customer-first approach, we strive to deliver top-quality service while building lasting relationships with our customers through integrity, skilled technicians, and reliable workmanship.

Position Overview

We are seeking a motivated, organized, and customer-focused individual to join our team as a Customer Service Representative / Service Dispatcher. Office hours will be between 7:30 AM to 4:30 PM. This is a IN OFFICE position located in Denver Tech Center area. This would be a great position for someone wanting to enter the workforce or working during school hours.

This role is responsible for supporting daily office operations, dispatching technicians, managing job flow, assisting with billing and collections, and ensuring each customer receives a high-quality experience. The ideal candidate will be comfortable working in a fast-paced office/service environment, communicating with customers and technicians, and keeping jobs organized from the initial call through completion, invoicing, and follow-up.

Key Responsibilities

Customer Service & Call Handling

Answer inbound calls and serve as the first impression for customers

Use professional communication skills to gather all necessary customer and job information

Ensure calls are answered promptly using the approved company greeting

Provide a positive, helpful, and customer-focused experience on every call

Enable calls to the answering service at the end of the day

Dispatching & Technician Scheduling

Dispatch service calls to technicians efficiently

Coordinate technician schedules and job assignments /reassignments

Communicate job details, customer information, and scheduling updates to technicians

Work with technicians to ensure they are prepared for each job, including parts, scope, permits, and access needs

Coordinate with dispatch and field staff to ensure smooth handoff from scheduling to job execution

Field Operations & Job Coordination

Monitor active jobs from start to finish to help ensure smooth completion

Track job progress and proactively address issues that may impact completion

Support technicians with field-related problem-solving

Review completed jobs for accuracy, quality, documentation, and completeness

Ensure proper notes, photos, forms, and job details are captured

Identify training opportunities and operational inefficiencies

Review callbacks, job outcomes, and customer satisfaction concerns

Permits & Compliance

Prepare and submit permits to local municipalities as needed

Track permit approvals, inspections, and close-out timelines

Coordinate inspections with technicians, customers, and municipalities

Help ensure work complies with local codes, permit requirements, and company standards

Commercial & Warranty Account Management

Help manage communication with commercial customers and warranty providers

Review scopes of work, approvals, and required documentation

Ensure jobs meet partner and warranty process requirements

Assist with claims, approvals, documentation, and follow-up

Billing, Invoicing & Collections

Review invoices for accuracy before submission

Handle invoice processing and billing upon job completion

Track accounts receivable and follow up on outstanding payments

Resolve billing questions or discrepancies with customers, partners, and internal team members

Perform basic accounting and clerical functions as needed

Lead Follow-Up & Revenue Support

Follow up on unsold estimates, open opportunities, and pending customer decisions

Work with technicians and management to improve close rates and job value

Review job performance and margins to identify opportunities for improvement

Office Administration & Process Management

Perform general office duties, clerical tasks, and mail processes

Maintain organized job records, permits, invoices, and financial documentation

Assist with improving workflows, systems, and standard operating procedures

Support the owners and management team with additional duties as directed

Qualifications

Service Titan Experience!

Previous office, dispatch, customer service, or administrative experience preferred

Plumbing, HVAC, or home services experience is a plus

Basic computer skills required

Strong communication and organizational skills

Ability to multitask in a fast-paced environment

Professional phone etiquette and customer-service mindset

Detail-oriented with strong follow-through

Comfortable working with technicians, customers, vendors, and management

Basic accounting, invoicing, or billing experience is a plus

Requirements

Clean background

Ability to pass a drug test

Reliable transportation

Benefits

Competitive pay: Competitive compensation based on skills and experience.

Base Pay: $18-$22 per hour

Works hours will be Monday-Friday between the hours of 7:30 AM to 4:30 PM, NO NIGHTS OR WEEKENDS. THIS IS AN INOFFICE POSITION.

On-the-job training: Including mentorship from experienced team member

Ideal Candidate

The ideal candidate is dependable, organized, proactive, and comfortable taking ownership of daily office and job-management responsibilities. This person should enjoy helping customers, supporting technicians, solving problems, and keeping operations running smoothly.

Interested candidates should submit their resume to southcorridor@1800plumber.com and contact information for consideration or apply through this job posting.

EEO Statement: 1-800-Plumber + Air South Corridor is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.