Benefits:

401(k)

Health insurance

Opportunity for advancement

Office Dispatcher

We are seeking an experienced Office dispatcher to oversee daily operations. This role ensures seamless office functions, coordinates with field technicians, and upholds exceptional customer service standards.

Location: Chatsworth, Ca Schedule: Mon-Fri 8:00 AM - 5:00 PM *with occasional weekend shifts This is a full-time Salary: $20-26 (DOE)

Responsibilities:

Customer Service:

Handle customer inquiries, service requests, and appointment scheduling. Manage customer accounts, billing, and issue resolution.

Scheduling & Dispatching:

Schedule and dispatch technicians efficiently.

Monitor technician availability and ensure smooth workflows.

Receive inbound emergency and non-emergency calls

Collect and document information from callers

Prioritize calls according to the level of urgency

Transmit information to the appropriate person or department

Direct response units to appropriate location

Monitor status of the response team

Administrative Tasks:

Maintain office supplies and accurate records. Process invoices, payments, and prepare sales/revenue reports.

Financial Management:

Oversee accounts receivable/payable and track expenses. Generate financial statements and ensure budget compliance. Add purchase orders from all jobs to invoices

Staff Support:

Assist with onboarding new employees and maintaining records. Provide administrative support to the team.

Other Responsibilities:

Coordinate marketing activities and promotions. Ensure regulatory compliance and maintain office procedures.

QUALIFICATIONS

High school diploma/GED

Previous experience as a Dispatcher AND MUST KNOW HOW TO USE SERVICE TITAN

Excellent typing and data entry skills

Understanding of best practices and procedures for emergency response situations

Strong verbal and written communication skills

Highly organized with the ability to multitask and prioritize projects

Ability to work well under pressure