Benefits:

401(k)

Bonus based on performance

Company car

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Vision insurance

Job Title: Plumbing Manager / Lead Plumber

Location:Positions available serving the Redmond, Sammamish, Kirkland and Woodinville areas. Job Type: Full-Time (Some nights and weekends required) Company: Benjamin Franklin Plumbing of Redmond

About the Role

Benjamin Franklin Plumbing of Redmond is seeking a highly skilled Plumbing Manager / Lead Plumber to guide, support, and develop our team of residential service plumbers while also performing daily plumbing work as a key contributor in the field.

This is a working leadership role. You will spend your time running calls, diagnosing issues, serving customers, and modeling best-in-class workmanship and will focus on coaching plumbers, owning performance metrics, training the team, and driving consistency across field operations.

We’re looking for a leader who leads by example: technically strong, customer-centered, highly reliable, and passionate about helping other plumbers grow.

Responsibilities

Leadership & Team Management

Supervise, mentor, and support a team of residential service plumbers

Hold daily or weekly field meetings to communicate goals, updates, and expectations

Own key performance indicators (KPIs), including:

Revenue and ticket goals

Conversion rates

Membership sales

Warranty/quality performance

Customer satisfaction scores

Provide regular coaching through ride-alongs, quality audits, and real-time field support

Support hiring, onboarding, and training of new plumbers

Promote a culture of safety, professionalism, and accountability

Training & Development

Deliver hands-on technical training and troubleshooting support

Develop plumbers’ skills in communication, customer service, pricing, and workflow efficiency

Identify performance issues and create improvement plans

Lead training sessions on new technologies, best practices, and company procedures

Working Plumber Responsibilities (Primary Function)

Run customer appointments daily, serving as a working field leader

Diagnose and repair residential plumbing issues, including

Provide clear and professional communication of problems, solutions, and pricing

Maintain clean, safe worksites and represent the company with professionalism in every home

Support emergency or escalated calls requiring advanced technical expertise

Operations

Coordinate with dispatch and office staff to ensure scheduling efficiency and team productivity

Ensure accurate documentation of work performed, materials used, and customer notes

Maintain company vehicles, equipment, and tools in top condition

What We’re Looking For

Washington State PL01 or PL02 License (required)

5+ years of residential plumbing service experience

Prior leadership, training, or lead-tech experience strongly preferred

Demonstrated ability to coach, motivate, and hold team members accountable

Strong customer service and communication skills

High standards of integrity, reliability, and punctuality

Comfortable using Service Titan

Valid driver’s license and clean driving record

Ability to pass background check and drug screening

Compensation & Benefits

Competitive hourly base pay plus performance-based incentive / commission

Additional compensation tied to team performance and KPI achievement

Company vehicle, tools, uniforms, and equipment

PTO, paid holidays, and benefits (if applicable)

Signing bonus for the right applicant

Why Join Benjamin Franklin Plumbing of Redmond?

A culture grounded in integrity, punctuality, and exceptional workmanship

Leadership that supports your growth and values your expertise

Opportunity to directly influence the success and development of a high-performing team

A growing company with room for advancement

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.