Benefits:

401(k) matching

Competitive salary

Health insurance

Paid time off

Job Type: Full-Time

Reports to: Chief Operations Office & General Manager

Company Overview

We are a leading residential and commercial plumbing provider serving the Sarasota-Manatee area. We pride ourselves on fast response times, expert craftsmanship, and exceptional customer service. We are looking for an organized and motivated office administrator with prior plumbing technician management/dispatch experience to help keep our operations moving, trucks rolling, and plumbers supported.

Key Responsibilities

Strategic Dispatching: Manage the daily schedule for 12 plumbing technicians. Use GPS tracking and dispatch software to route calls efficiently across the Sarasota/Manatee County region.

Customer Relations: Manage the customer database in Housecall pro, ensure all jobs have detailed technician notes, list of materials, pictures of work (before/after) and all invoices are complete and sent on time to customers for payment. Manage large commercial accounts.

Billing & Invoicing: Process service tickets, manage Accounts Receivable (A/R), and follow up on outstanding balances. Ensure all "job site" photos and notes are attached to digital files.

Timesheet managment: Ensure all employee timesheets are accurate

Inventory Coordination: Assist technicians with ordering specialized parts and tracking "truck stock" inventory levels.

Administrative Support: Support general manager with estimates for job, ordering materials, and tracking costs and margins in Housecall Pro.

Qualifications & Skills

Experience: (Required) - 2-3 years of plumbing service management

Tech Savvy: Proficiency in industry-standard software like ServiceTitan, Housecall Pro, or Jobber is highly preferred.

Local Knowledge: Familiarity with Sarasota’s geography.

Communication: Ability to remain calm and professional during "peak" times (like the heavy summer storm season or the winter "snowbird" influx).

Organization: A "Type A" personality who thrives on checklists and keeping digital files orderly.

Compensation & Benefits

Salary: Competitive hourly rate ($19–$26/hr depending on experience).

Health Benefits: Medical, Dental, and Vision coverage.

Paid Time Off: Standard PTO plus major holidays.

401k matching: Matching 401k contributions (immediate vesting).