Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

The Operations Manager bears the ultimate responsibility for safety, customer satisfaction, and employee engagement while upholding the ethical standards and reputation of the organization in the community.

JOB DUTIES

Completes/reviews Daily Management Report (DMR)

Recruit, hire, train, and supervise a team of skilled residential plumbing technicians.

Directly supervises the Operations and Administrative Teams of the business and Sales Leadership to ensure all established goals (operations, sales, safety, customer satisfaction, etc.) are achieved

Conducts performance reviews with each direct report and assists direct reports by holding their team members accountable to performance, behavior, and attendance standards

Places regular phone calls to customers to discuss satisfaction

Reviews payroll reports ensuring hours and pay are correct

Inspects all field operations to ensure excellent service

Monitor and control operational costs to maximize profitability.

Foster a positive and productive work environment.

Prepare reports on key performance indicators (KPIs) related to operations and financial performance.

Conduct regular safety training and inspections

Develop and implement efficient operational procedures and workflows.

Manage inventory levels and ensure adequate stock of parts and supplies

MIMIMUM REQUIREMENTS

Advanced Degree and/or 5+ years of successful home services experience with a track record of increasing responsibility with past employers in the same or similar industry

Strong interpersonal written and verbal communication skills

Licensed Plumber preferred

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.