Benefits:

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Health insurance

Paid time off

Position Summary

We are seeking a proactive and organized Plumbing Project Coordinator to join our team in a hybrid role that blends project coordination, inside sales, and customer service. This individual will be the communication hub between field technicians, customers, and the internal team—ensuring plumbing projects run smoothly from scheduling through follow-up, while also helping drive revenue through lead nurturing and inside sales efforts.

Key Responsibilities:

Project Coordination

You will be responsible for assisting Project Managers, with the administrative management of projects

Coordinating all scheduling and monitoring job progress

Assisting the team in operating in a smooth and effective manner, coordinate work with the entire project team, as well as other teams and individuals in the organization

Take responsibility to implement company standards to ensure project goals and objectives are met

Coordinates entire project setup workflow effectively from the internal team, customers, vendors etc. through the entirety of the job

Calls in for permits, utilities, subcontractor quotes, collects down payment h project

Check in with the project teams throughout the day, updating project team as schedule changes

Review and track project progress, assist in adjusting accordingly, and prepare necessary documentation (permits, materials, change orders, etc.)

Inside Sales

Follow up on inbound leads, estimates, and open proposals

Nurture potential customers via phone, email, and text to close sales

Identify upselling and cross-selling opportunities

Provide quotes and service recommendations to customers via outbound calls and emails

Maintain and report on sales pipeline and conversion metrics

Customer Service

Serve as a primary point of contact for repeat customer base and project inquiries before, during, and after service

Back-up on incoming calls, schedule appointments, and manage customer expectations

Resolve issues quickly and professionally to ensure customer satisfaction

Collect customer feedback and reviews

Qualifications

2+ years of experience in a plumbing or home service environment (preferred)

3+ years of experience in customer service or inside sales

Prior experience in project coordination, inside sales, or customer service prefered

Excellent organizational and multitasking skills

Detail oriented

Strong communication and interpersonal abilities

Proficient in ServiceTitan, or Housecall Pro, or similar home services CRM

Proficient in Microsoft

Sales-driven mindset with a customer-first attitude

High school diploma or GED required; college degree a plus

Key Competencies

Problem-solving under pressure

Attention to detail and follow-through

Collaborative team player

Ability to juggle multiple tasks and deadlines

Confident phone presence

Benefits

Competitive salary + inside sales bonus

Health, dental, and vision insurance

Paid time off and holidays

Opportunities for advancement and training

Fun company atmosphere

Healthcare

401k program

Team events

Employee of the quarter/year

We work hard, but promote from within, award top performers, and have a ton of fun in the process. We are actively interviewing for very best candidate to fill this position - Don't delay - Apply today and our hiring manager will follow up!

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.