Benefits:

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Paid time off

Vision insurance

Position Overview

We are seeking an organized and communication-driven Plumbing Scheduler to support our field technicians, customers, and internal teams by managing service schedules and work orders efficiently. The ideal candidate will balance customer service excellence with operational coordination in a fast-paced service environment.

Key Responsibilities

Schedule and dispatch plumbing technicians for service, maintenance, and emergency calls

Answer incoming customer calls, gather service details, and route requests appropriately while maintaining a professional and customer-focused phone presence

Confirm appointments and arrival windows with customers and technicians

Optimize technician routes and adjust schedules as needed throughout the day

Maintain accurate and up-to-date work orders in field management software

Communicate effectively with field staff, customers, property managers, and vendors

Track job statuses and follow up on incomplete or rescheduled work

Assist with after-hours or weekend coordination on an as-needed basis

Required Qualifications

Experience in scheduling, dispatching, or customer service (field service experience a plus)

Strong verbal and written communication skills

Excellent organization and multitasking ability

Comfort with scheduling/dispatch software and CRM systems

Customer-focused attitude and problem-solving mindset

Preferred Qualifications

Prior experience in plumbing, HVAC, or other trade service scheduling

Familiarity with service management platforms such as ServiceTitan, FieldEdge, or similar

Proficiency with Microsoft Office / Google Workspace