Plumbing Service Technician

RooterMan of Chattanooga

Plumbing Service Technician

Madison, TN
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Bonus based on performance

    Dental insurance

    Health insurance

    Paid time off

    Training & development

    Vision insurance

    This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation.

    We work together to make our customers happy and get the calls run- so we can go home to our families!

    Benefits/Perks

    Benefits: Health, Dental, Life, and Vision insurance

    Base Salary + Bonus Opportunity: Performance-based commissions and bonuses

    Great Work/Life Balance: Some required overtime

    Time Off: Paid holidays and 1-2 week accrued vacation

    Flexible work schedule: Can accommodate midweek appointments

    Paid New Hire Training: Onboarding includes learning alongside a trained technician

    Company Truck: Each technician drives a branded fully stocked company vehicle for commuting and job duties

    Tools Included: Some tools and product are provided

    Learn a New Trade: Develop skills within the industry

    Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving

    Small Business: Local business with an owner who works alongside the team each day

    Mentorship Opportunities: Ongoing training and career development

    Dedicated Help Lines: Technician Support Team on call to assist to questions

    Responsibilities

    Supervises and delegates service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling, and training employees, evaluating performance and supervising work assignments to ensure effective operations.

    Responsible for Monthly revenue goals, close rate, average ticket, Safety, Labor and material costs.

    Responsible for 5 Star Client Satisfaction and boosting our online 5 Star reviews on both Yelp and Google

    Lead and coach assigned co-workers. Provide sufficient knowledge, skills, training, and information to achieve peak performance, continuous improvement, and a positive, productive work environment consistent with company goals and objectives.

    Propose, maintain, review, and administer the Service Technician Commission Plan

    Achieve quarterly Service Department sales and profitability goals as specified in the annual budget.

    Qualifications

    Working knowledge of various software programs including Service Titan

    Minimum 3+ years of experience in residential plumbing service, maintenance, and installation

    Minimum 2+ years of residential plumbing management experience