Benefits:

401(k) matching

Health insurance

Training & development

Purpose: The Plumbing Warranty Technician is a highly skilled service professional responsible for diagnosing, repairing, and resolving warranty-related plumbing issues in both residential and commercial settings. This role requires advanced product knowledge, strong troubleshooting skills, and a commitment to providing an excellent customer experience while representing the company’s values in the field.

Key Responsibilities:

Respond to warranty service calls in homes and commercial buildings to diagnose plumbing problems

Accurately identify root causes of issues in various plumbing systems and materials

Perform high-quality repairs on fixtures, piping, valves, equipment, and system components under warranty

Communicate clearly with clients about findings, solutions, and next steps to ensure trust and satisfaction

Document all work performed using service management software, including photos and material used

Coordinate with project managers and install teams for job history or unresolved install issues

Interpret builder standards, manufacturer warranties, and internal QA processes to resolve claims efficiently

Maintain clean, organized, and well-stocked vehicle and tool inventory

Act as a field representative for the company’s brand and commitment to excellence

Educate clients on proper plumbing system use and care to prevent repeat issues

Skills & Qualifications:

Apprentice/Journeyman level plumber minimum

4+ years plumbing experience in both residential and commercial systems

Exceptional diagnostic and troubleshooting ability across all common materials and fixtures

Deep understanding of plumbing codes, system design, and installation standards

Highly skilled in customer-facing communication with builders, property managers, and homeowners

Ability to remain calm and solution-oriented in sensitive or escalated warranty situations

Detail-oriented with excellent documentation and reporting habits

Valid plumbing license or certification (as required in service area)

Clean driving record and reliable transportation

Familiar with mobile field service software and tablet-based dispatching

Pride in craftsmanship and representing the company with professionalism and empathy

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.