Crowne Plaza Knoxville Downtown University is looking for a friendly, dependable, and guest-focused PM Front Desk Supervisor to join our hospitality team! If you enjoy creating great guest experiences, supporting your team, and making sure every shift runs smoothly, this could be the perfect opportunity for you. We offer: Competitive pay Monthly bonus opportunities Health, dental, and vision insurance Paid time off 401(k) opportunities Free on-site parking Free employee meals Employee discounts at IHG hotels worldwide Opportunities for professional growth and advancement Ready to take the next step in your hospitality career? Join the Crowne Plaza Knoxville team and help us make every guest feel welcome, valued, and right at home! Responsibilities: What You'll Do Supervise and support the Front Desk team during the evening and overnight transition Welcome guests with a warm, professional attitude and provide exceptional service Assist with check-ins, check-outs, reservations, guest requests, and problem resolution Handle guest concerns with professionalism and find solutions that create a positive experience Support the Front Desk Manager with daily operations and team leadership Monitor the lobby and front desk to ensure a clean, welcoming, and efficient environment Assist with training and coaching Front Desk team members Communicate important guest and operational information to the appropriate departments Help ensure hotel policies, procedures, and service standards are consistently followed Qualifications: What We're Looking For Previous hotel or front desk experience preferred Previous supervisory or leadership experience is a plus Excellent communication and customer service skills A positive attitude and professional appearance Strong problem-solving and decision-making skills Ability to multitask and stay organized in a fast-paced environment Flexible availability, including evenings, weekends, and holidays A team player who enjoys helping others succeed Compensation: $20 - $21 hourly

• What You'll Do • Supervise and support the Front Desk team during the evening and overnight transition • Welcome guests with a warm, professional attitude and provide exceptional service • Assist with check-ins, check-outs, reservations, guest requests, and problem resolution • Handle guest concerns with professionalism and find solutions that create a positive experience • Support the Front Desk Manager with daily operations and team leadership • Monitor the lobby and front desk to ensure a clean, welcoming, and efficient environment • Assist with training and coaching Front Desk team members • Communicate important guest and operational information to the appropriate departments • Help ensure hotel policies, procedures, and service standards are consistently followed